Travel Support Specialist – Client Services

The Destination Knot; Baltimore (MD); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company is looking for a Travel Support Specialist to provide exceptional client service through assisting with inquiries, resolving travel issues, and maintaining client records. This remote position offers flexibility and growth opportunities, along with perks like travel discounts.

Benefits

Remote work and flexible schedule

Growth path into full-time travel advisor or team lead roles

Travel discounts and ongoing professional development

Qualifications

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Ability to work flexible hours, including evenings or weekends if needed.
• Tech-savvy and comfortable using booking platforms and CRMs.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Document interactions and maintain client records in our CRM system.

Skills

Attention to detail

Communication skills

Problem-solving

Tech-savvy

Job description

Job Title: Travel Support Specialist – Client Services
Location: Remote

Company: Destination Knot

About The Role
We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities:

• Respond to client inquiries about existing or upcoming trips
• Resolve travel issues (delays, cancellations, schedule changes) in real time
• Communicate with airlines, hotels, and tour providers to make changes
• Confirm itinerary details, send reminders, and provide travel tips
• Document interactions and maintain client records in our CRM system
  
  
  
  
  

Requirements:

• Previous experience in a travel agency or customer support role
• Strong attention to detail and excellent communication skills
• Ability to work flexible hours, including evenings or weekends if needed
• Tech-savvy and comfortable using booking platforms and CRMs
  
  
  
  
  

Why Work With Us?

• Remote work and flexible schedule
• Growth path into full-time travel advisor or team lead roles
• Travel discounts and ongoing professional development