Travel Support Specialist – Client Services

Destination Knot; New York (NY); Remote; USD 25,000 - 65,000; Full time

Job summary

Destination Knot is seeking a Travel Support Specialist for remote client services, focusing on client communications and travel issue resolution. Ideal candidates will have a background in travel or customer support, a strong attention to detail, and the ability to provide exceptional service.

Benefits

Remote work and flexible schedule

Growth path into full-time roles or team lead

Travel discounts and professional development

Qualifications

• Previous experience in a travel agency or customer support role.
• Strong communication skills and attention to detail.
• Ability to work flexible hours.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues in real-time.
• Document interactions and maintain client records.

Skills

Attention to detail

Excellent communication

Problem-solving

Tech-savvy

Job description

Job Title: Travel Support Specialist – Client Services

Location: Remote

Company: Destination Knot

About the Role

We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities:

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Requirements:

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Ability to work flexible hours, including evenings or weekends if needed.
• Tech-savvy and comfortable using booking platforms and CRMs.

Why Work With Us?

• Remote work and flexible schedule.
• Growth path into full-time travel advisor or team lead roles.
• Travel discounts and ongoing professional development.

$25,000 - $65,000 a year