Sr Support Services Analyst

Davita Inc.; Herndon (VA); Remote; USD 55,000 - 97,000; Full time

Job summary

Join a leading company as a Senior Support Services Analyst. This remote position involves troubleshooting and providing support for clients using ComputerEase. Ideal candidates bring advanced accounting knowledge and experience with ERP solutions. Embrace a collaborative environment that values professional growth.

Benefits

Healthcare benefits

401(k) plan with company match

Paid vacation time and holidays

Tuition reimbursement

Qualifications

• 3+ years in a support role, preferably with Deltek ComputerEase or other ERP solutions.
• Advanced knowledge of accounting principles.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Provide expert-level support using ComputerEase.
• Collaborate with clients to resolve issues efficiently.
• Document client interactions in case tracking system.

Skills

Problem-solving

Communication

Advanced accounting knowledge

Job description

05-Jun-2025

Senior Support Services Analyst, ComputerEase

US Remote

10322BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using ComputerEase. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) is a plus.

Key Responsibilities:

• Provide expert-level support to clients using ComputerEase, addressing complex issues.
• Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs.
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
• Document all client interactions and solutions in our case tracking system.
• Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase.
• Mentor and assist junior analysts with inquiries and case resolutions.
• Leverage AI tools to enhance support efficiency and effectiveness.

Qualifications

Qualifications:

• 3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions.
• Advanced knowledge of accounting principles and practices.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

Why Join Us:

• Be part of a diverse and inclusive team that values collaboration and mutual support.
• Opportunities for professional growth and development within the company.
• Work with cutting-edge technology and innovative solutions.
• Enjoy a flexible, remote work environment that promotes work-life balance.

If you are passionate about providing exceptional support and have the skills and experience, we are looking for, we encourage you to apply and become a part of our team. Confidence can sometimes deter us from applying for a job. However, it's important to remember that there is no such thing as a perfect candidate. At Deltek Support, we foster an environment where everyone can grow. So, however you identify or whatever background you bring with you, we encourage you to apply if this role excites you and aligns with your career aspirations.

Compensation Information

The U.S. salary range for this position is $55500.00 - $97000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.