Travel Study Program Manager & Student Services Advisor

UCLA; Los Angeles (CA); On-site; USD 60,000 - 95,000; Full time

Job summary

UCLA Travel Study Program seeks a dedicated professional to provide programmatic and contract management, analytical, and student services support. You will collaborate with faculty, campus partners, and external providers to develop and administer Travel Study programs, oversee budgets, and ensure compliant operations.

You will analyze enrollment data and make recommendations for program development or modification.

Qualifications

• 1+ Years of demonstrated experience with travel planning and contract negotiations or equivalent (Required)
• 1. Demonstrated knowledge of the study abroad field, including study abroad program development, administration, student services, and current practices and expectations in the field. (Preferred)
• 2. Demonstrated program and project management skills, including the ability to organize and manage multiple complex programs, priorities, timelines, and deliverables simultaneously in a deadline-driven environment. (Required)
• 3. Demonstrated analytical and problem-solving skills to identify and assess complex administrative and programmatic issues, evaluate information and data, develop solutions, and make sound recommendations. (Preferred)
• 4. Demonstrated financial and quantitative skills, including the ability to develop and monitor budgets and analyze enrollment, revenue, expenses, statistical data, and other factors affecting program operations and viability. (Required)
• 5. Demonstrated experience with travel planning, vendor relationships, contract negotiation, and/or coordination of complex logistical arrangements. (Preferred)
• 6. Ability to interpret, apply, and clearly communicate complex policies, procedures, regulations, and administrative requirements to faculty, students, staff, external providers, and other stakeholders (Required)
• 7. Excellent written and oral communication skills, including the ability to prepare clear and professional correspondence, reports, instructions, and presentations and effectively communicate information to individuals and groups. (Required)
• 8. Demonstrated interpersonal and advising skills to establish effective working relationships with students, faculty, staff, campus partners, and external providers from diverse backgrounds and to respond diplomatically and appropriately to sensitive, complex, or stressful situations. (Required)
• 9. Demonstrated ability to work independently, exercise sound judgment and initiative, establish priorities, and complete assignments accurately and efficiently with minimal supervision while working collaboratively as part of a team (Preferred)
• 10. Demonstrated ability to maintain and analyze program and student data, produce accurate reports, and appropriately handle confidential and sensitive information in accordance with applicable policies and requirements. (Required)
• 11. Working knowledge of University administrative structures, policies, procedures, and business processes related to areas such as purchasing, contracting, risk management, financial administration, and student services (Preferred)
• 12. Ability to work outside standard business hours and travel as needed to support Travel Study programs and activities, and ability to work on campus in person, typically one to three days perweek (Required)

Responsibilities

• Provide programmatic, contract management, analytical, and student services support for the UCLA Travel Study Program.
• In collaboration with faculty, campus partners, and external providers, develop and administer new and existing Travel Study programs, assessing and overseeing academic opportunity, administrative viability, marketability, program needs, logistics, budgets that support all program costs, contracts negotiation and compliance, student enrollment, and program outcomes.
• Coordinate timelines, deliverables, information, and resources across faculty, campus partners, vendors, and UCLA Study Abroad teams to ensure timely and effective program implementation.
• Provide relevant details in necessary format to UCLA Study Abroad Operations teams for approval from UCLA Purchasing, Accounting and Insurance and Risk Management.
• Analyze enrollment, revenue, expenses, evaluations, and other program data, department feedback, and make recommendations regarding program development, continuation, modification, or cancellation.
• Coordinate contracts and vendor relationships, student advising and recruitment, health and safety procedures, and responses to program and student issues and emergencies.
• Advise prospective and participating students on program selection, eligibility, academic requirements, financial considerations, and other individual needs or circumstances that may affect successful participation in Travel Study programs.
• Conduct complex administrative analysis requiring knowledge of University policies and procedures and national standards and best practices in study abroad.

Skills

Travel planning

Contract negotiations

Program management

Analytical skills

Financial analysis

Policy interpretation

Communication

Interpersonal advising

Independent work

Data analysis

University processes

In-person travel

Education

Bachelor's Degree in education-related or career-counseling field

Job description

UCLA Travel Study Program seeks a dedicated professional to provide programmatic and contract management, analytical, and student services support. You will collaborate with faculty, campus partners, and external providers to develop and administer Travel Study programs, oversee budgets, and ensure compliant operations.

You will analyze enrollment data and make recommendations for program development or modification.