Travel Services Operations Specialist

AAA Oregon/Idaho; Portland (OR); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

401(k) matching

AAA membership

Job summary

AAA Oregon/Idaho in Portland is seeking a Travel Services Support Specialist to join our Travel Administration team at the Downtown Portland HQ. The role provides support, guidance, and resources to travel staff to enhance efficiency and member satisfaction.

You will coordinate daily operations, perform quality control, help develop procedures, and drive process improvements while maintaining accurate records and clear communication.

Qualifications

• High school diploma or equivalent required.
• Relevant experience in administrative support, travel operations, billing, accounting support, customer support, or related field preferred.
• Experience processing invoices, reconciling reports, and coordinating vendor billing and payments preferred.
• Proficiency with Microsoft Office Suite and the ability to learn travel systems, supplier platforms, and document-management tools.
• Strong organizational, communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities, maintain accurate records, and communicate operational and technical information clearly.
• Demonstrated attention to detail, sound judgment, discretion, adaptability, and consistent follow-through.
• Ability to collaborate effectively with employees, leaders, internal departments, suppliers, and business partners.

Responsibilities

• Provide support, guidance, and resources to Travel Services team members to enhance operational efficiency, service quality, and member satisfaction.
• Coordinate and execute daily operations, priorities, and initiatives for the Travel Administration Department.
• Perform quality control reviews, develop and maintain procedures, and coordinate projects.
• Contribute to departmental performance through timely and effective communication while supporting travel staff.

Skills

Administrative support

Travel operations

Billing and payments

Microsoft Office

Organization & communication

Multitasking

Detail orientation

Collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Travel systems

Supplier platforms

Document management tools

Job description

AAA Oregon/Idaho in Portland is seeking a Travel Services Support Specialist to join our Travel Administration team at the Downtown Portland HQ. The role provides support, guidance, and resources to travel staff to enhance efficiency and member satisfaction.

You will coordinate daily operations, perform quality control, help develop procedures, and drive process improvements while maintaining accurate records and clear communication.