Travel Sales Manager

American Automobile Association; San Francisco (CA); On-site; USD 132,000 - 166,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Tuition Reimbursement

Free AAA Classic Membership

AAA Product Discounts

Job summary

American Automobile Association is seeking a Travel Sales Manager to oversee the travel function across multiple lines of business, drive travel sales revenue, and manage Travel Advisors. They will establish staffing levels and coach the team to meet goals while maintaining member satisfaction.

You will analyze industry trends, collaborate with management on marketing campaigns, and ensure compliance and high service quality.

Qualifications

• Bachelor's degree plus 5 years travel sales & service experience or High School diploma plus 9 years
• Strong sales coaching and leadership capabilities
• Proficient in analyzing sales trends and generating insights

Responsibilities

• Drive travel sales revenue through management of team and goals
• Coach team to achieve sales productivity and growth
• Analyze sales trends to capitalize on opportunities
• Execute business line incentive programs and campaigns
• Set sales goals with management and hold team accountable
• Oversee day-to-day performance of Travel Advisors and ensure customer satisfaction

Skills

Sales coaching

People leadership

Negotiation

Analytical skills

Communication

Customer service

MS Office/Google Suite

Education

Bachelor's degree or equivalent

Tools

MS Office

Google Suite

Job description

Why Work For Us?Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits – Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.Collaborative Environment – AAA will value your contribution to providing exceptional service to our membersFree AAA Classic MembershipAAA Product DiscountsTuition Reimbursement Program.At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. They work closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Advisors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Travel Advisors.ESSENTIAL FUNCTIONSDrives travel sales revenue through management of team and relative goalsCoaching to achieve desired sales productivity and growth, as well as to overcome challenges;Analyzing sales and industry trends to capitalize on opportunities;Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals;Sets sales goals in conjunction with business line and holds team accountable for reaching goals;Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance;Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency managementWorks to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow managementBuilds relationships with industry representatives, vendors, local community leaders, and travel professionals facilitate sales growth and improved value proposition for membersUnderstands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etcKeeps staff informed of industry changes, agency and Club changes, and vendor requirementsEstablishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance managementWorks with Managers to oversee day-to-day performance of CounselorsAssists in development and execution of training and ensures that Club policies and procedures are followedKNOWLEDGE AND SKILLSStrong sales coaching skillsDriven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skillsStrong negotiation and analytical skillsProficient in customer issue resolutionAbility to work an extended hour schedule as necessitated by business needStrong computer skills, including proficiency with MS Office applications or Google Suite equivalencyAbility to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concernsEDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSESMinimum QualificationsBachelor's plus 5 years/High School diploma plus 9 years of travel sales & service experience3+ years of supervisory/management experience RequiredValid driver's licenseWORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTSThis is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: 132,465.00 - 165,581.00#LI-YV1-