Travel Sales Manager

AAA Mountain West Group; Bozeman (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

Wellness program

Paid Holidays

Paid Time Off

Free AAA Membership

Tuition Reimbursement

Job summary

AAA Mountain West Group in Bozeman, MT is seeking a Travel Sales Manager to lead the travel function across multiple lines of business and to increase travel sales revenue. You will work closely with management to drive Travel Sales and to manage the performance of Travel Advisors and Counselors.

You will establish staffing levels, resolve member issues, and partner with management to oversee day-to-day operations, training, and service standards.

Qualifications

• Experience leading sales teams in travel or service industries.
• Strong coaching and performance management abilities.
• Ability to analyze sales trends and motivate teams.

Responsibilities

• Drives travel sales revenue through team management and goals.
• Coaches team to improve sales productivity and growth.
• Oversees day-to-day performance of Travel Advisors and Counselors.
• Collaborates with management to set staffing levels and train staff.
• Resolves member issues and ensures service quality.
• Identifies process efficiencies in reservation booking and reporting.

Skills

Sales coaching

People leadership

Communication skills

Negotiation

Analytical skills

Customer issue resolution

Job description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. They work closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Advisors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Travel Advisors.

ESSENTIAL FUNCTIONS

• Drives travel sales revenue through management of team and relative goals
  • Coaching to achieve desired sales productivity and growth, as well as to overcome challenges;
  • Analyzing sales and industry trends to capitalize on opportunities;
  • Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals;
  • Sets sales goals in conjunction with business line and holds team accountable for reaching goals;
  • Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance;
  • Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management
  • Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management
  • Builds relationships with industry representatives, vendors, local community leaders, and travel professionals facilitate sales growth and improved value proposition for members
  • Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc
  • Keeps staff informed of industry changes, agency and Club changes, and vendor requirements
  • Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management
• Works with Managers to oversee day-to-day performance of Counselors
• Assists in development and execution of training and ensures that Club policies and procedures are followed

KNOWLEDGE AND SKILLS

• Strong sales coaching skills
• Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills
• Strong negotiation and analytical skills
• Proficient in customer issue resolution