Travel & Retail Service Specialist

AAA; Los Alamitos (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) plan with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in California seeks a Retail Service Specialist dedicated to delivering legendary service and supporting the branch with cross-selling and upselling products. This role emphasizes teamwork and customer-focused outcomes.

The position involves greeting members, providing DMV and notary services as required, achieving sales goals, and assisting with travel arrangements and passport photos. Notary licensure within 1 year is required where offered.

Qualifications

• Experience in retail sales or similar customer service/sales environment.
• Proven ability to exceed assigned sales or service quality goals.
• Notary license must be obtainable/maintained where required.
• MS Office basics are expected.

Responsibilities

• Greet members and customers, determine needs and provide Legendary Service.
• Provide DMV vehicle license, registration and notary services as required.
• Reach sales and service goals and participate in incentive programs.
• Prepare travel materials and provide travel information.
• Issue passport photos and handle payments with receipts; balance cash drawer.
• Make hotel and car rental reservations for members.

Skills

Customer service

Retail sales

Sales targets

Notary license

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Auto Club Enterprises in California seeks a Retail Service Specialist dedicated to delivering legendary service and supporting the branch with cross-selling and upselling products. This role emphasizes teamwork and customer-focused outcomes.

The position involves greeting members, providing DMV and notary services as required, achieving sales goals, and assisting with travel arrangements and passport photos. Notary licensure within 1 year is required where offered.