Remote Travel Reservations Agent — 24/7 Shifts & Perks

American Airlines Inc.; Annapolis (MD); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) after 365 days

Employee discounts on travel

Annual pay increases up to contract

Vacation accrual

Job summary

American Airlines in Maryland is looking for a Call Center Reservations Representative to support Gold/Platinum members with travel requests, sell tickets, and provide excellent customer service.

You will undergo intensive training, handle multiple software applications, and work full-time on 24-hour shifts including weekends and holidays. A HS diploma, 18+ years, and fluent English are required, with opportunities for performance-based growth.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Fluent in written and spoken English.
• Able to sit at a computer for extended periods.
• Flexible scheduling to cover 24/7 operations.
• Accurate and attentive to detail while delivering high-quality customer service.
• Self-disciplined and accountable, capable of working with minimal supervision.
• Strong problem-solving skills and able to handle difficult situations.
• Willingness to work various shifts including mornings, evenings, weekends, and holidays.
• Tech-savvy with experience navigating multiple software applications in a call-center environment.
• Prior reservations or customer-support experience in a call-center setting preferred.
• Passionate about travel and eager to become a trusted travel adviser.
• Commitment to continuous improvement and goal attainment.

Responsibilities

• Complete intensive training on products, procedures, policies and tools.
• Manage contacts from Gold/Platinum members, providing solutions for their travel requests.
• Assist with private account claims (e.g., mileage awards).
• Pay attention to customer requests and proactively offer options.
• Generate revenue through ticket sales and associated products.
• Provide a high level of customer service.
• Work full-time, operating 24-hour shifts including weekends, holidays, day/night, and overnight duties.
• Perform voluntary overtime and mandatory additional time as required.
• Achieve performance metrics and pursue continuous development.
• Contribute to a diverse and inclusive workplace with a strong sense of community.

Skills

Fluent English

Customer service

Problem solving

Tech-savvy

Attention to detail

Flexible scheduling

Self-motivated

Education

High school diploma or GED

Tools

Call center software

Job description

American Airlines in Maryland is looking for a Call Center Reservations Representative to support Gold/Platinum members with travel requests, sell tickets, and provide excellent customer service.

You will undergo intensive training, handle multiple software applications, and work full-time on 24-hour shifts including weekends and holidays. A HS diploma, 18+ years, and fluent English are required, with opportunities for performance-based growth.