Remote Travel Concierge & Ticket Sales Specialist

American Airlines; Raleigh (NC); Remote; USD 27,552 - 41,328; Full time

Job summary

American Airlines is seeking a Call Center Representative to operate from a home-office in Raleigh, NC. The role involves assisting customers, understanding travel needs, and promoting tickets and related services while ensuring a high level of customer service.

Applicants should have a Bachelor's degree or equivalent education, be able to work a full-time schedule across day/night shifts, and communicate fluently in English.

Qualifications

• Must be at least 18 years old.
• Bachelor's degree required per Education field.
• Must reside within required radius and be able to work from a home-office.
• Excellent English reading, writing and speaking skills.

Responsibilities

• Handle customer contacts and promote travel-related products and services.
• Listen to customer needs and offer options to meet travel desires.
• Generate sales by promoting tickets and related products/services while delivering high-quality service.
• Work full-time at a computer with scheduled breaks, including weekends and holidays.

Skills

Customer service

Multitasking

English proficiency

Computer literacy

Problem solving

Attendance discipline

Education

Bachelor's degree

High school diploma or GED

Job description

American Airlines is seeking a Call Center Representative to operate from a home-office in Raleigh, NC. The role involves assisting customers, understanding travel needs, and promoting tickets and related services while ensuring a high level of customer service.

Applicants should have a Bachelor's degree or equivalent education, be able to work a full-time schedule across day/night shifts, and communicate fluently in English.