Travel-Ready Field IT Systems Engineer (MSP)

Rhyme; Madison, Northern (WI, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Tuition reimbursement

Company events

Rhyme University Training

Job summary

Rhyme is seeking an IT Systems Engineer to support clients across Wisconsin and northern Illinois. The role includes in-field and remote service, implementing and maintaining complex IT infrastructure, and collaborating with sales teams.

The ideal candidate will have an Associate degree in IT (Bachelor's preferred) and experience with MSP or outsourced IT environments, along with proficiency in Microsoft servers, cloud services, and virtualization. Travel up to 30% is expected.

Qualifications

• Associates degree in Information Technology field, Bachelor's degree preferred.
• Previous MSP/IT consultant or outsourced IT provider experience preferred.
• Experience with small business network administration and infrastructure including cabling, switching, routing, firewall, endpoint and server security, disaster recovery planning.

Responsibilities

• Perform remote and onsite service calls for Managed IT clients.
• Implement, configure, and administer security appliances, wireless networks, VPNs, servers, and cloud services.
• Maintain client systems and maximize uptime using best practices.
• Provide pre- and post-sales network infrastructure support to sales staff and participate in client meetings.
• Consult on network changes, design solutions, prepare proposals and presentations.
• Provide training to clients and Rhyme on applicable products and technologies.
• Stay up-to-date with vendor training and self-study.

Skills

Customer service

Communication skills

Multitasking

Travel readiness

Education

Associates degree in Information Technology

Bachelor's degree preferred

Industry certifications (MCSE, MCITP, CompTIA A+, Net+, CCNA) desired

Tools

Meraki

Barracuda

Datto/Open Mesh

Wireless networks

VPN (SSL/IPSEC)

Microsoft Server OS

Microsoft SQL

Microsoft Exchange

Microsoft Azure / Office 365

VMWare

Enterprise antivirus

Windows 10+

QuickBooks

Sage

Job description

Rhyme is seeking an IT Systems Engineer to support clients across Wisconsin and northern Illinois. The role includes in-field and remote service, implementing and maintaining complex IT infrastructure, and collaborating with sales teams.

The ideal candidate will have an Associate degree in IT (Bachelor's preferred) and experience with MSP or outsourced IT environments, along with proficiency in Microsoft servers, cloud services, and virtualization. Travel up to 30% is expected.