Infrastructure Support Services Specialist

QUEST DIAGNOSTICS INC; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

QUEST DIAGNOSTICS INC is seeking a Regional Field IT Support professional in Indianapolis, Indiana responsible for delivering IT support services to laboratory operations. This role involves troubleshooting, maintenance, and inventory management, requiring the ability to lift 40 lbs and travel up to 80% of the time.

The ideal candidate should possess an Associates Degree or CompTIA A+ Certification, with strong problem-solving, organizational, and communication skills. Commitment to customer satisfaction is essential.

Qualifications

• Ability to routinely lift 40 lbs and walk long distances.
• Entry level understanding progressing through education or experience.
• Ability to work with customers, both internal and external.

Responsibilities

• Support Tier-2 Field IT support and troubleshoot service center tickets.
• Perform maintenance and updates to all systems.
• Assist in inventory management and coordination of asset disposal.

Skills

Solving problems

MS Office programs

Problem Management

Time Management

Organizational Skills

Verbal and written communications

Customer satisfaction

Education

Associates Degree or CompTIA A+ Certification

Job description

Job Description

Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier‑2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Responsibilities

• Support Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
• Troubleshoot and resolve all service center tickets routed to your Assignment Group
• Perform IMAC on all systems as applicable
• Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
• Maintain up-to-date knowledge and skills related to changing technology and services provided by Field IT Support
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
• Contribute to team and Quest specific short, mid, and long‑term goals
• Assist in inventory management
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit

Asset Management

• Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
• Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals
• Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit

Qualifications

Physical and Mental Requirements:

• Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances; maintain composure under pressure; adapt to change; ability to grasp information quickly.

Knowledge:

• Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training.

Skills:

• Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external.

Education

• Associates Degree or CompTIA A+ Certification (Preferred)

Work Requirements

• Up to 80% of Travel
• Clean / valid driver’s license required
• On Call Coverage as needed
• May perform other duties as assigned

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.