Travel-Ready Desktop Support Technician: Laptops & Mobiles

Edgewater Federal Solutions, Inc.; Albuquerque (NM); On-site; USD 42,000 - 62,000; Full time

Job summary

Edgewater Federal Solutions is seeking a Desktop Support Technician LOFT to support configuring, imaging, tracking and maintaining laptops and mobile devices issued to MOWs traveling for work. You will coordinate requirements with Cyber and International Hand Carry teams.

Responsibilities include imaging and troubleshooting Windows and Mac laptops, setting up mobile devices, enforcing security policies via Intune, training travelers on tools, and maintaining thorough documentation.

Qualifications

• High School Diploma and at least one year of related experience.
• Must be able to obtain and maintain a US DOE clearance.
• U.S. Citizenship is required.
• Related education may substitute for experience.

Responsibilities

• Images, troubleshoots, and supports Windows and Mac laptops.
• Sets up and maintains mobile equipment (iPhones, iPads, MiFi’s).
• Prepares hardware for foreign travelers by installing requested software, updating security software and device management policies, and interfacing with Microsoft Intune and the Verizon My Business portal.
• Trains MOWS on best practices and interfaces available while on foreign travel such as Desktop as a Service, WebMail, Reverse Proxy, YubiKeys/Crypto Cards, BitLocker
• Collaborates with Import Export control, providing software inventories of devices on foreign travel.
• Assists MOWS via telephone, email, or in person with questions, problems and requests regarding Laptops and Mobile Devices on foreign travel.
• Tracks loaner devices and foreign traveler trips.
• Utilizes Microsoft Deployment Toolkit for device imaging.
• Assist customers with phone setup and use, including Authenticator, Comp Portal, Outlook, Microsoft Defender
• Address questions and educate clients about security and travel protocol and OS/Software updates
• Ensure clear and thorough documentation,
• Track equipment diligently

Skills

PC operations

Help desk

Virtual desk

Typing 35 WPM

Education

High School Diploma

Associates or Bachelor’s IT degree

Tools

Intune

ServiceNow

Deployment Toolkit

Verizon My Business

Job description

Edgewater Federal Solutions is seeking a Desktop Support Technician LOFT to support configuring, imaging, tracking and maintaining laptops and mobile devices issued to MOWs traveling for work. You will coordinate requirements with Cyber and International Hand Carry teams.

Responsibilities include imaging and troubleshooting Windows and Mac laptops, setting up mobile devices, enforcing security policies via Intune, training travelers on tools, and maintaining thorough documentation.