Customer Service Agent - BUF (Part-Time)

Southwest Airlines; Buffalo (NY); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Fly for free on Southwest flights

401(k) Company match up to 10%

Profit-sharing potential

Health insurance

Health plan from day one

Job summary

Southwest Airlines is seeking a part-time Customer Service Agent to welcome customers at the ticket counter, gate, and baggage office. You will check in travelers, answer questions, and help ensure smooth travel, maintaining a friendly tone and proactive support during disruptions.

New hires undergo 4–6 weeks of training; roles are within a collective bargaining agreement with schedules set by seniority. The position offers overtime opportunities and benefits.

Qualifications

• Customer service aptitude
• Teamwork and patience
• Friendly, helpful attitude

Responsibilities

• Greet customers at the ticket counter, gate area, and baggage service office.
• Check in customers, answer questions, and help ensure travel goes smoothly.
• Support customers during delays or disruptions.

Job description

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of New York.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Customer Service Agent position at BUF within the last 12 months.***

Pay & Benefits

Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

Benefits you'll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you'll love: https://careers.southwestair.com/benefits

Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip. You'll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA

Additional details

• This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.
• New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
• After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
• This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement