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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems is seeking a Remote Windows Service Desk Technician for a contract position based out of Tallahassee, FL. The role provides Tier 1 support to internal users via phone, email, and ticketing systems, troubleshooting AD, Exchange, and connectivity issues, and documenting resolutions.

Ideal candidates will have prior help desk experience, AD/Exchange familiarity, strong troubleshooting skills, and excellent communication. Local Tallahassee area preferred, but this is a fully remote role.

Qualifications

• Previous Help Desk or Desktop Support experience.
• Experience supporting users in an Active Directory environment.
• Familiarity with Microsoft Exchange.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Provide Tier 1 technical support to internal users via phone, email, and ticketing systems.
• Troubleshoot hardware, software, account access, and connectivity issues.
• Support user administration and account management within Active Directory.
• Assist with Microsoft Exchange-related support requests.
• Escalate complex issues when appropriate while ensuring excellent customer communication.
• Document resolutions and maintain accurate support records.

Skills

Help desk experience

Active Directory

Microsoft Exchange

Troubleshooting

Customer service

Job description

Remote Windows Service Desk Technician

32395 Tallahassee TEKsystems

Posted 1 day ago

Help Desk Technician

Location: Tallahassee, FL (Preferred)

Schedule: Monday-Friday, 12:00 PM to 9:00 PM Eastern Time (aligned to Alaska business hours)

Responsibilities

• Provide Tier 1 technical support to internal users via phone, email, and ticketing systems
• Troubleshoot hardware, software, account access, and connectivity issues
• Support user administration and account management within Active Directory
• Assist with Microsoft Exchange-related support requests
• Escalate complex issues when appropriate while ensuring excellent customer communication
• Document resolutions and maintain accurate support records

Qualifications

• Previous Help Desk or Desktop Support experience
• Experience supporting users in an Active Directory environment
• Familiarity with Microsoft Exchange
• Strong troubleshooting and problem-solving abilities
• Ability to think critically and work through unique technical challenges
• Excellent communication and customer service skills

Preferred

• Local to the Tallahassee, FL area
• Experience supporting enterprise-level environments

Job Type & Location

This is a Contract position based out of Tallahassee, FL.

Pay and Benefits

The pay range for this position is $18.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.