Travel Project Support Specialist, Healthcare Ops

Compass Group USA; Lexington (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, is seeking a Regional Project Support Specialist - Travel to bolster Patient Transportation and Observation services. The role involves start-ups, audits, and rollout projects across sites with substantial travel (60-70%).

You will collaborate with regional leaders, on-site teams, and clients to meet quality and service goals. The position requires a strong background in healthcare support, project leadership, and operations, plus the ability to

Qualifications

• High School Diploma or GED required. Bachelor’s degree preferred.
• Patient Transportation/Observation, project management, account start up, operational leadership, or healthcare support services experience preferred.
• Required to complete and successfully pass a company-provided CPR or BLS class.
• Effective organizational and time management skills with the ability to multi-task, establish priorities, and execute assigned programs.
• General business acumen and ability to understand how operational performance, client relationships, staffing, and financial expectations connect to business outcomes.
• Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, Adobe, Outlook, and related business systems.
• Ability to travel approximately 60-70%, including overnight travel and extended stays, based on business needs and assignments from regional leadership.

Responsibilities

• Support regional project work, including new business start ups, account transitions, project rollouts, process improvements, and program enhancements.
• Assist in developing, coordinating, and executing project plans, start-up plans, timelines, training materials, communication plans, and resources necessary for successful implementation.
• Monitor project progress, identify barriers, communicate risks, and recommend solutions to regional leadership and account teams.
• Support sales surveys, site tours, client presentations, and operational assessments as requested.
• Provide interim or supplemental management support for accounts experiencing leader vacancies, transitions, operational instability, or increased business needs.
• Support daily Patient Transportation/Observation operations, including service coordination, patient and customer satisfaction, program quality standards, productivity, and performance improvement.
• Support accounts in conducting internal audits, risk assessments, compliance reviews, and operational readiness assessments.
• Partner with on-site management teams to support orientation, initial training, ongoing training, and education of hourly staff, supervisors, managers, and management trainees.

Skills

Project management

Travel readiness

Office software

Organizational skills

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Adobe

Job description

Crothall Healthcare, a Compass Healthcare company, is seeking a Regional Project Support Specialist - Travel to bolster Patient Transportation and Observation services. The role involves start-ups, audits, and rollout projects across sites with substantial travel (60-70%).

You will collaborate with regional leaders, on-site teams, and clients to meet quality and service goals. The position requires a strong background in healthcare support, project leadership, and operations, plus the ability to