Regional Project & Operations Lead — Travel

Compass Group USA; Allentown (Lehigh County); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Project Support Specialist - Travel to back Patient Transportation and Patient Observation services. The role involves new business start-ups, audits, rollouts, and interim operational leadership with significant travel (60–70%).

You will partner with regional leadership, on-site teams, and client stakeholders to implement initiatives, stabilize operations, and help achieve quality, compliance, and service outcomes.

Qualifications

• High School Diploma or GED required. Bachelor’s degree preferred.
• Patient Transportation/Observation, project management, account start up, operational leadership, or healthcare support services experience preferred.
• Required to complete and successfully pass a CPR or BLS class.
• Effective organizational and time management skills with the ability to multi-task, establish priorities, and execute assigned programs.
• General business acumen and ability to understand how operational performance, client relationships, staffing, and financial expectations connect to business outcomes.
• Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, Adobe, Outlook, and related business systems.
• Ability to travel approximately 60-70%, including overnight travel and extended stays, based on business needs and assignments from regional leadership.

Responsibilities

• Support regional project work, including new business start ups, account transitions, project rollouts, process improvements, and program enhancements.
• Assist in developing, coordinating, and executing project plans, start-up plans, timelines, training materials, communication plans, and resources necessary for successful implementation.
• Monitor project progress, identify barriers, communicate risks, and recommend solutions to regional leadership and account teams.
• Support sales surveys, site tours, client presentations, and operational assessments as requested.
• Provide interim or supplemental management support for accounts experiencing leader vacancies, transitions, operational instability, or increased business needs.
• Support daily Patient Transportation/Observation operations, including service coordination, patient and customer satisfaction, program quality standards, productivity, and performance improvement.
• Support accounts in conducting internal audits, risk assessments, compliance reviews, and operational readiness assessments.
• Partner with on-site management teams to support orientation, initial training, ongoing training, and education of hourly staff, supervisors, managers, and management trainees.

Skills

Project management

Account start up

Operational leadership

Healthcare support services

Microsoft Office

Education

Bachelor’s degree preferred

High School Diploma or GED required

Tools

Windows-based software

Microsoft Office

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Project Support Specialist - Travel to back Patient Transportation and Patient Observation services. The role involves new business start-ups, audits, rollouts, and interim operational leadership with significant travel (60–70%).

You will partner with regional leadership, on-site teams, and client stakeholders to implement initiatives, stabilize operations, and help achieve quality, compliance, and service outcomes.