Travel Project Support Specialist: Healthcare Ops

Compass Group USA; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Project Support Specialist - Travel to support Patient Transportation and Patient Observation services through start-ups, audits, rollouts, and interim leadership support.

This role partners with regional leadership, on-site management teams, and client stakeholders to implement initiatives, stabilize operations, monitor performance, and help achieve service outcomes.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• Experience in patient transportation/observation, project management, or healthcare support services preferred.
• CPR or BLS certification required.
• Strong organizational and time management skills.
• Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, Adobe, Outlook, and related business systems.

Responsibilities

• Support regional project work, including new business start ups, account transitions, project rollouts, process improvements, and program enhancements.
• Assist in developing, coordinating, and executing project plans, start-up plans, timelines, training materials, communication plans, and resources necessary for successful implementation.
• Monitor project progress, identify barriers, communicate risks, and recommend solutions to regional leadership and account teams.
• Support sales surveys, site tours, client presentations, and operational assessments as requested.
• Provide interim or supplemental management support for accounts experiencing leader vacancies, transitions, operational instability, or increased business needs.
• Support daily Patient Transportation/Observation operations, including service coordination, patient and customer satisfaction, program quality standards, productivity, and performance improvement.
• Support accounts in conducting internal audits, risk assessments, compliance reviews, and operational readiness assessments.
• Partner with on-site management teams to support orientation, initial training, ongoing training, and education of hourly staff, supervisors, managers, and management trainees.

Skills

Project management

Operational leadership

Healthcare support services

Time management

CPR/BLS knowledge

Office software proficiency

Education

High School Diploma or GED

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Project Support Specialist - Travel to support Patient Transportation and Patient Observation services through start-ups, audits, rollouts, and interim leadership support.

This role partners with regional leadership, on-site management teams, and client stakeholders to implement initiatives, stabilize operations, monitor performance, and help achieve service outcomes.