Travel Product Operations Lead

Ramp Corp.; Northern, New York (KY, NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Relocation coverage to NYC or SF

Job summary

Ramp Travel seeks a Product Operations Specialist to build and scale travel workflows, ownership of operational health across the Travel product, and collaboration with Product, Engineering, Design, Data, and external partners. You will shape roadmaps, improve product quality, and support high-impact launches.

The role involves integrating customer feedback, data-driven opportunities, and AI-enabled tooling to reduce friction while enabling Ramp's Travel experience.

Qualifications

• 3+ years of experience in product operations, product management, strategy and operations, consulting, or a customer-facing analytical role, ideally supporting B2B SaaS or fintech products
• Experience driving complex, cross-functional initiatives from problem identification through execution and measurement
• Strong analytical skills and experience using data to size opportunities, assess product performance, and identify customer friction; SQL proficiency preferred
• Experience translating qualitative and quantitative customer feedback into clear product recommendations, requirements, and operational processes
• A track record of investigating root causes and developing durable solutions to recurring customer or operational problems
• Comfort operating in ambiguous and technically complex environments, with the ability to create clarity across multiple stakeholders
• Excellent written and verbal communication skills, including the ability to tailor messages for product, technical, operational, and customer-facing audiences
• A bias toward action, strong prioritization skills, and the ability to ship improvements quickly while measuring impact
• Experience using AI tools to accelerate analysis, automate workflows, or directly improve product and operational experiences

Responsibilities

• Own the voice-of-customer loop for Travel by systematically capturing, analyzing, and prioritizing feedback from customers, CX, Sales, and internal stakeholders
• Partner with Product, Engineering, and Design to translate customer feedback and operational insights into actionable product requirements, recommendations, and roadmap priorities
• Build product analytics and use data to identify opportunities to improve adoption, booking success, policy compliance, supportability, quality, and overall traveler experience
• Own launch operations for new Travel features, from alpha through general availability, including release readiness, documentation, internal enablement, and feedback loops
• Directly ship product improvements, including UX fixes and operational tooling, using AI and low-code tools to reduce customer friction quickly
• Design and improve scalable operating systems for issue escalation, incident management, release readiness, supportability, and internal communication
• Identify and automate manual processes that help Ramp scale while improving consistency and reliability for customers and internal teams
• Manage operational relationships with relevant travel partners and vendors, including monitoring performance, surfacing issues, and supporting joint improvement plans
• Become a subject-matter expert in the end-to-end Travel customer experience and connect daily customer pain points to the teams best positioned to solve them

Skills

Product operations

Cross-functional collaboration

Data analysis

SQL proficiency

AI tooling

Communication skills

Bias to action

Prioritization

SaaS/fintech experience

Tools

Retool

Job description

Ramp Travel seeks a Product Operations Specialist to build and scale travel workflows, ownership of operational health across the Travel product, and collaboration with Product, Engineering, Design, Data, and external partners. You will shape roadmaps, improve product quality, and support high-impact launches.

The role involves integrating customer feedback, data-driven opportunities, and AI-enabled tooling to reduce friction while enabling Ramp's Travel experience.