Travel Product Operations Specialist — Scale Booking Experience

Ramp; New York (NY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible PTO

Home-office stipend

Health stipend

Travel budget

Weekly coffee stipend

401(k) with employer match

Job summary

Ramp is hiring a Product Operations Specialist for the Travel vertical to build and scale workflows that simplify business travel for customers. You will own operational health of major Travel workflows from booking to expense automation, partnering with product, engineering, design, data, and external partners.

You will use data and customer feedback to identify friction, shape the roadmap, and support high-impact launches while leveraging AI and low-code tools to reduce customer friction and

Qualifications

• 3+ years in product operations, product management, strategy and operations, consulting, or customer-facing analytical role in B2B SaaS/fintech
• Experience driving complex, cross-functional initiatives from problem identification through execution and measurement
• Strong analytical skills, data-led sizing of opportunities, assess product performance, identify friction; SQL preferred
• Translate qualitative and quantitative feedback into clear product requirements, roadmaps, and processes
• Investigate root causes and develop durable solutions to recurring problems
• Ability to operate in ambiguous environments and create clarity across stakeholders
• Excellent communication, tailor messages for product, technical, and customer audiences
• Bias toward action, prioritization, and shipping improvements quickly with measurable impact
• Experience using AI tools to accelerate analysis or automate workflows

Responsibilities

• Own voice-of-customer loop for Travel by capturing, analyzing, and prioritizing feedback from customers, CX, Sales, and internal stakeholders
• Partner with Product, Engineering, and Design to translate feedback into actionable requirements, recommendations, and roadmap priorities
• Build product analytics and use data to improve adoption, booking success, policy compliance, and traveler experience
• Own launch operations for new Travel features from alpha to GA, including release readiness and documentation
• Ship product improvements including UX fixes and operational tooling using AI and low-code tools
• Design and improve scalable operating systems for escalation, incident management, and release readiness
• Automate manual processes to scale Ramp with consistency and reliability for customers and internal teams
• Manage relationships with travel partners and vendors, monitoring performance and supporting joint improvements
• Become subject-matter expert in Travel customer experience and connect pain points to solution teams

Skills

Product operations

SQL

Cross-functional collaboration

Data analysis

AI tooling

Low-code tools

Release management

Customer feedback

Tools

Python

Java

React

Retool

Job description

Ramp is hiring a Product Operations Specialist for the Travel vertical to build and scale workflows that simplify business travel for customers. You will own operational health of major Travel workflows from booking to expense automation, partnering with product, engineering, design, data, and external partners.

You will use data and customer feedback to identify friction, shape the roadmap, and support high-impact launches while leveraging AI and low-code tools to reduce customer friction and