Travel Plaza Shift Leader — Customer Experience

Applegreen Travel Plazas; Le Roy (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

A leading travel plaza company is seeking a Shift Supervisor to lead team members in providing exceptional customer service and ensuring compliance with all operational policies. The ideal candidate will have cash handling and customer service experience, demonstrating leadership and a friendly demeanor. Responsibilities include managing transactions, food safety compliance, and training new employees. This is a dynamic role that requires a flexible schedule, including days, nights, and weekends.

Qualifications

• Experience in cash handling and customer service is required.
• Shift supervisor or leadership experience is preferred.
• Ability to interact positively with the public and coworkers.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve complaints.
• Complete daily procedures in compliance with policies.
• Operate the point-of-sale system and manage transactions.
• Ensure proper food handling and safety procedures are followed.
• Assist with training new team members and maintain knowledge of product offerings.

Skills

Cash handling

Customer service

Leadership

Team collaboration

Job description

A leading travel plaza company is seeking a Shift Supervisor to lead team members in providing exceptional customer service and ensuring compliance with all operational policies. The ideal candidate will have cash handling and customer service experience, demonstrating leadership and a friendly demeanor. Responsibilities include managing transactions, food safety compliance, and training new employees. This is a dynamic role that requires a flexible schedule, including days, nights, and weekends.