Travel Plaza Shift Leader — Customer Experience

Applegreen Travel Plazas; Waretown (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

A travel plaza company is seeking a Shift Supervisor responsible for leading team activities and ensuring exceptional customer service. Candidates must have cash handling and customer service experience, with shift supervisor experience preferred. Responsibilities include training team members, operating the POS system, and adhering to food safety standards. The position requires standing for long periods and working flexible schedules including weekends and holidays. Join a dynamic work environment and contribute to creating a great experience for travelers.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly manner.

Responsibilities

• Lead the activities of team members on shift.
• Ensure exceptional customer service and resolve complaints.
• Complete opening and closing procedures as per policies.
• Operate point-of-sale (POS) system for transactions.
• Ensure proper food handling procedures are followed.
• Assist in training new team members.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership

Food safety knowledge

Job description

A travel plaza company is seeking a Shift Supervisor responsible for leading team activities and ensuring exceptional customer service. Candidates must have cash handling and customer service experience, with shift supervisor experience preferred. Responsibilities include training team members, operating the POS system, and adhering to food safety standards. The position requires standing for long periods and working flexible schedules including weekends and holidays. Join a dynamic work environment and contribute to creating a great experience for travelers.