Travel Plaza Shift Lead - Guest Service & Ops

Applegreen Travel Plazas; Kenilworth (NJ); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services in Kenilworth, NJ is seeking a Shift Supervisor to lead on‑shift teams, ensure exceptional customer service, and uphold brand standards and food safety requirements across the plaza.

You will train new hires, monitor cash handling, manage opening and closing procedures, operate the POS system, and maintain product quality and cleanliness while actively cross‑selling and supporting daily operations.

Qualifications

• Cash handling and customer service experience required.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve complaints.
• Complete opening, daily and closing procedures.

Skills

Cash handling

Customer service

Leadership

Tools

POS system

Job description

Applegreen USA Welcome Centers Central Services in Kenilworth, NJ is seeking a Shift Supervisor to lead on‑shift teams, ensure exceptional customer service, and uphold brand standards and food safety requirements across the plaza.

You will train new hires, monitor cash handling, manage opening and closing procedures, operate the POS system, and maintain product quality and cleanliness while actively cross‑selling and supporting daily operations.