Travel Plaza QSR General Manager

Applegreen Group; New York; Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Employee Referral Bonus

Résumé du poste

Applegreen USA is seeking a General Manager for a quick service restaurant inside a travel plaza on a major highway. You will lead day-to-day operations, drive profitability, and mentor a dedicated team to meet financial and performance targets.

The role requires strong leadership, adherence to brand standards and food safety, budget control, staffing, and collaboration with Brand Partners and supports.

Qualifications

• Ability to operate in and lead a team in a fast-paced environment.
• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
• Uses judgment and discretion to resolve less routine questions and problems.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Responsabilités

• Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
• Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
• Foster an engaging work culture of learning, development, and recognition.
• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team.
• Monitor and enforce cash handling policies and procedures.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
• Work collaboratively with Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Maintain seamless, cooperative relationships with business partners, vendors, and the communities.

Connaissances

Team leadership

Multi-tasking

Decision making

Customer satisfaction

ServSafe Certification

Formation

High school diploma or GED

Description du poste

Applegreen USA is seeking a General Manager for a quick service restaurant inside a travel plaza on a major highway. You will lead day-to-day operations, drive profitability, and mentor a dedicated team to meet financial and performance targets.

The role requires strong leadership, adherence to brand standards and food safety, budget control, staffing, and collaboration with Brand Partners and supports.