Travel Plaza Operations Lead

Applegreen Travel Plazas; West Windsor (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking an Assistant Plaza Director to support the Plaza Director in managing daily operations of a multi-million-dollar travel plaza along a major highway. You will lead a team of associates and managers to deliver fast, friendly service while pursuing profitability and customer satisfaction.

You will ensure brand standards, food quality and safety, and collaborate with support partners to maximize performance.

Qualifications

• High school diploma or GED equivalent.
• 3+ years of proven success in restaurant or retail leadership.
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

Responsibilities

• Assist the Plaza Director in daily operations and profitability.
• Lead day-to-day activities of associates to meet sales, speed, and service targets.
• Support financial and performance objective monitoring and strategic changes.
• Ensure each food & beverage concept adheres to brand standards.
• Foster a culture of learning, accountability, and teamwork.
• Recruit, develop, and retain strong plaza teams.
• Support leadership supervision to meet goals and supervise reports.
• Ensure compliance with company policies and applicable laws.
• Handle customer inquiries and complaints professionally.
• Collaborate with Brand Partners, HR, Loss Prevention, Finance, and Facilities.

Skills

Microsoft Suite

Payroll & time keeping software

Inventory management software

POS systems

Communication

Collaboration

Cost control

Quality standards

ServSafe Certification

Education

High school diploma or GED

Job description

Applegreen USA Welcome Centers Central Services is seeking an Assistant Plaza Director to support the Plaza Director in managing daily operations of a multi-million-dollar travel plaza along a major highway. You will lead a team of associates and managers to deliver fast, friendly service while pursuing profitability and customer satisfaction.

You will ensure brand standards, food quality and safety, and collaborate with support partners to maximize performance.