Travel Plaza Ops Lead - Growth, Flexible Schedule

Applegreen (US) Welcome Centers; Newark (DE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers is seeking an Assistant Plaza Director to help manage a multi-million-dollar travel plaza along a major highway. You will lead a team to deliver fast, friendly service while driving sales and profitability.

Responsibilities include overseeing daily operations, maintaining brand standards, and collaborating with partners to achieve financial targets in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 3+ years proven success in restaurant or retail leadership.
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Occasionally attend meetings or travel to support other locations.

Responsibilities

• Assume full responsibility for the travel plaza in the absence of the Plaza Director.
• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Assist with monitoring progress towards targeted financial and performance objectives then support strategic changes to sustainably maximize performance and profitability.
• Ensure that each food and beverage concept within the plaza is adhering to the required brand standards.
• Contribute to an engaging work culture of continuous learning, information/skill sharing and professional development, by modeling behavior and maintaining a culture of accountability.
• Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza.
• Support the supervision and management of plaza leadership to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints in a professional and timely manner
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.

Skills

Microsoft Suite

Payroll software

Timekeeping software

Inventory management

POS systems

Communication & collaboration

Education

High school diploma or GED

Tools

ServSafe Certification

Job description

Applegreen USA Welcome Centers is seeking an Assistant Plaza Director to help manage a multi-million-dollar travel plaza along a major highway. You will lead a team to deliver fast, friendly service while driving sales and profitability.

Responsibilities include overseeing daily operations, maintaining brand standards, and collaborating with partners to achieve financial targets in a fast-paced environment.