Travel Partnerships & Ops Lead

Ramp; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Travel budget

Job summary

Ramp is building the smart infrastructure for finance teams, enabling seamless travel integrations through Ramp Travel and Juno. You will own the entire partner lifecycle from signing through live deployment to customers, coordinating with engineering, success, and business teams.

You will drive playbooks, ensure smooth rollout, and improve travel experiences for mutual customers. The role emphasizes deep partnerships, data-driven improvements, and cross-functional execution in a fast-paced

Qualifications

• 5+ years in implementation, partner operations, technical consulting, or a similar partner- or customer-facing technical role.
• Experience with corporate travel domain or SaaS/fintech is a plus.
• Strong written communication, including the ability to train others and explain technical issues to non-technical audiences.

Responsibilities

• Build and refine playbooks for standing up new TMC partners and take partnerships live.
• Create country/region expansion playbooks for mutual customers.
• Investigate data flows with engineering and drive fixes with TMCs.
• Train TMC agents and align workflows with Ramp/Juno tools.
• Develop SOPs to ensure top-tier traveler support.
• Keep partners updated on product changes and answer questions.
• Analyze data to measure travel support quality across partners.
• Join partner review calls to represent day-to-day operations.

Skills

Implementation experience

Partner operations

Technical consulting

AI fluency

Cross-functional collaboration

Job description

Ramp is building the smart infrastructure for finance teams, enabling seamless travel integrations through Ramp Travel and Juno. You will own the entire partner lifecycle from signing through live deployment to customers, coordinating with engineering, success, and business teams.

You will drive playbooks, ensure smooth rollout, and improve travel experiences for mutual customers. The role emphasizes deep partnerships, data-driven improvements, and cross-functional execution in a fast-paced