Travel Operations Team Lead (Virtual)

World Travel, Inc.; Oregon; Hybrid; USD 55,000 - 75,000; Full time

Job summary

World Travel, Inc. is seeking a Team Travel Lead to support the Operations team in a virtual setting. This role focuses on leading by example, building client and supplier relationships, and maintaining strong service levels.

It serves as a training step toward more senior leadership, with opportunities to grow into higher-level roles within the operations function. The Team Travel Lead will collaborate closely with the Operations Team Manager, ensure timely issue resolution, and uphold high

Responsibilities

• Build and maintain strong, productive relationships with the client
• Build and maintain strong, productive relationships with relevant travel suppliers
• Research and resolve en-route traveler service concerns as quickly as possible
• Consistently deliver excellent customer service
• Use strong time management skills to organize and process workload efficiently during designated shift times
• Demonstrate a professional demeanor when interacting with department personnel and clients
• Partner with the manager to ensure the team meets its service level agreements (SLAs)
• Serve as a positive role model for the entire team
• Meet regularly with the manager to review overall operational progress and established goals
• Perform other duties as assigned

Job description

World Travel, Inc. is seeking a Team Travel Lead to support the Operations team in a virtual setting. This role focuses on leading by example, building client and supplier relationships, and maintaining strong service levels.

It serves as a training step toward more senior leadership, with opportunities to grow into higher-level roles within the operations function. The Team Travel Lead will collaborate closely with the Operations Team Manager, ensure timely issue resolution, and uphold high