Travel Team Lead

World Travel, Inc.; Exton (PA); Remote; USD 50,000 - 65,000; Full time

Job summary

World Travel, Inc. is seeking a Team Travel Lead to support the manager with daily leadership duties and to model excellence for the team.

This role emphasizes strong customer service, relationship building with clients and travel suppliers, and upholding service level agreements. The position provides growth into leadership opportunities and requires staying current on airline rules, domestic tariffs, and federal travel regulations for government contractors.

Qualifications

• Lead by example and support manager with day-to-day leadership duties.
• Deliver excellent customer service and maintain client relationships.
• Stay informed of airline rules, domestic tariffs, and industry requirements.
• Know U.S. federal travel regulations for government contractors (FAR, Fly America Act).

Responsibilities

• Build and maintain strong relationships with the client.
• Build and maintain strong relationships with travel suppliers.
• Research and resolve traveler service concerns quickly.
• Consistently deliver excellent customer service.
• Organize and manage workload within shift times.
• Provide a professional demeanor when interacting with staff and clients.
• Partner with the manager to ensure SLAs are met.
• Be a positive role model for the team.
• Meet regularly with the manager to review progress and goals.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Time management

Professional demeanor

SLA adherence

Travel knowledge

Regulatory awareness

Job description

Location: Virtual

FLSA Status: Non-Exempt

Supervisory Responsibilities: None

Position Summary

The Team Travel Lead is a leader in training who supports their manager with day-to-day leadership responsibilities. This individual leads by example and consistently meets established goals. The natural progression for this role is to grow into, and become eligible to apply for, a leadership position.

Essential Functions

• Build and maintain strong, productive relationships with the client
• Build and maintain strong, productive relationships with relevant travel suppliers
• Research and resolve en-route traveler service concerns as quickly as possible
• Consistently deliver excellent customer service
• Use strong time management skills to organize and process workload efficiently during designated shift times
• Demonstrate a professional demeanor when interacting with department personnel and clients
• Partner with the manager to ensure the team meets its service level agreements (SLAs)
• Serve as a positive role model for the entire team
• Meet regularly with the manager to review overall operational progress and established goals
• Perform other duties as assigned

Competencies and Position Requirements

• Participate fully as a team member, assisting as needed with all functions related to servicing customers
• Research and provide solutions to travel-related problems experienced by clients
• Stay fully informed of airline rules and regulations, domestic tariffs, and other industry requirements, and apply this information accurately when making travel arrangements
• Stay informed of all U.S. federal travel regulations and requirements pertaining to U.S. government contractors, including the FAR and Fly America Act.

If you need an accommodation, please reach out to the People Operations Department.