Remote Corporate Travel Operations Leader

ADTRAV Travel Management; Oregon; Hybrid; USD 72,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

PTO

Job summary

ADTRAV Travel Management in the United States is seeking a Manager Operations to lead Travel Consultants and Team Leads, resolve client issues, and partner with cross-functional teams to meet service levels.

You will oversee daily phone and email response, assist with payroll, and train agents on current procedures, policies, and ADTRAV tools, while driving process improvements and KPI attainment for a fast-paced travel management environment.

Qualifications

• High school diploma or equivalent required.
• At least 5 years of travel consultant/travel agent experience, preferably in a call center environment.
• 2+ years’ experience managing a team.
• Strong knowledge of Sabre GDS; Amadeus a plus.
• Proficient in Fly America, Open Skies and federal travel regulations.
• Experience booking travel for corporate clients.
• Excellent English written and verbal communication skills.

Responsibilities

• Provide day-to-day leadership of a team of Travel Consultants, Team Leads, and/or Associate Managers.
• Be knowledgeable and trained in direct reports duties and be able to perform the job functions as needed, including the ability to assist travelers and book itineraries.
• Champion the proper use of ADTRAV tools by participating in developments and enhancements as well as monitoring execution from the agents.
• Set goals and objectives for the team and provide guidance on how to achieve to ensure they know what is expected in their position and in the company.
• Review turnover transaction rates and errors/write offs and address with agents.
• Review itineraries by verifying reservations have all appropriate information and reviewing travel authorizations.
• Provide coaching and training to agents on how to service travelers and on policies and procedures of the company.

Skills

Leadership

Communication

Time management

Education

High school diploma or equivalent

Tools

Sabre GDS

Amadeus

Microsoft Office

Job description

ADTRAV Travel Management in the United States is seeking a Manager Operations to lead Travel Consultants and Team Leads, resolve client issues, and partner with cross-functional teams to meet service levels.

You will oversee daily phone and email response, assist with payroll, and train agents on current procedures, policies, and ADTRAV tools, while driving process improvements and KPI attainment for a fast-paced travel management environment.