Travel Operations Specialist – Hybrid Role with Bonuses

C&M Travel Recruitment Ltd; Winchester (VA); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Bonus scheme

Job summary

C&M Travel Recruitment Ltd is seeking an Operations Executive for a specialist travel company. You will join a team ensuring all tours are planned and delivered to create exquisite customer experiences.

Key duties include preparing documents, managing wildlife programme admin, monitoring inboxes, issuing air tickets, visa admin, and handling emergency support as needed. Hybrid work with 2 days in the office.

Qualifications

• Proven experience in operations, customer service or sales within travel.
• GDS experience (Amadeus) useful but not essential.
• Excellent written and verbal communication skills.
• Computer literate with Word, Excel & Databases (e.g., Access).

Responsibilities

• Prepare confirmation and departure documents, checking all elements are booked correctly.
• Manage day to day administration for the wildlife programme.
• Monitor Operations and Flights inboxes.
• Prepare group documentation including tour leader packs and passenger manifests.
• Ensure air tickets are issued by consolidators or airlines.
• Quote airfares and advise on ticket rules and baggage allowances.
• Visa administration for all tours.
• Monitor advice from the FCO and update travel guidance.
• Occasionally assist during emergencies (out of hours).

Skills

Operations experience

Customer service

Sales experience

Amadeus (GDS)

Communication

Word Excel Access

Tools

Word

Excel

Databases

Access

Job description

C&M Travel Recruitment Ltd is seeking an Operations Executive for a specialist travel company. You will join a team ensuring all tours are planned and delivered to create exquisite customer experiences.

Key duties include preparing documents, managing wildlife programme admin, monitoring inboxes, issuing air tickets, visa admin, and handling emergency support as needed. Hybrid work with 2 days in the office.