Operations Executive

C&M Travel Recruitment Ltd; Winchester (VA); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Bonus scheme

Job summary

C&M Travel Recruitment Ltd is seeking an Operations Executive for a specialist travel company. You will join a team ensuring all tours are planned and delivered to create exquisite customer experiences.

Key duties include preparing documents, managing wildlife programme admin, monitoring inboxes, issuing air tickets, visa admin, and handling emergency support as needed. Hybrid work with 2 days in the office.

Qualifications

• Proven experience in operations, customer service or sales within travel.
• GDS experience (Amadeus) useful but not essential.
• Excellent written and verbal communication skills.
• Computer literate with Word, Excel & Databases (e.g., Access).

Responsibilities

• Prepare confirmation and departure documents, checking all elements are booked correctly.
• Manage day to day administration for the wildlife programme.
• Monitor Operations and Flights inboxes.
• Prepare group documentation including tour leader packs and passenger manifests.
• Ensure air tickets are issued by consolidators or airlines.
• Quote airfares and advise on ticket rules and baggage allowances.
• Visa administration for all tours.
• Monitor advice from the FCO and update travel guidance.
• Occasionally assist during emergencies (out of hours).

Skills

Operations experience

Customer service

Sales experience

Amadeus (GDS)

Communication

Word Excel Access

Tools

Word

Excel

Databases

Access

Job description

Operations Executive - TravelThis unique specialist travel company are looking for an Operations Executive to join their inspiring team. This company operate an array of specialist holidays to worldwide destinations. As Operations Executive you will be part of a team ensuring all tours are planned and organised to the highest standard to deliver exquisite experiences for customers.

Operations Executive - Role & Responsibilities:

• Prepare confirmation and departure documents, checking all elements are booked correctly.
• Manage day to day administration specifically for the wildlife programme.
• Monitor Operations and Flights inboxes.
• Prepare all group documentation including tour leader packs and passenger manifests.
• Ensure air tickets are issued by consolidators or airlines
• Quote airfares and advise of ticket rules and baggage allowances for all brands.
• Visa administration for all tours.
• Monitoring advice from the FCO and updating practical travel advice
• Assist as required during emergency situations ( very occasional out of hours cover)

Operations Executive - Skills & Experience Required:

• Proven experience in an operations, customer service or sales role within the travel industry
• GDS experience (Amadeus) would be useful but not essential
• Exceptional written and verbal communication skills
• Computer literate with Word, Excel & Databases (eg Access)
• Strong ability to plan and prioritise workloads and delivering according to deadlines
• Exceptional attention to detail
• Strong team player in everything the company does
• Represent the company to the highest standard overseas and in the UK

Operations Executive - Additional Information:

• Salary £27k to £29k PLUS monthly, quarterly and annual bonus.
• Monday to Friday 9 to 6
• Hybrid working with 2 days per week in the office