Travel Tech Support & Care Specialist (Hybrid)

Cruise Planners; Florida; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Cruise Planners is seeking a Travel Customer Support Representative to join a hybrid team. You will support our proprietary software, handle agent calls, emails, and tickets, and resolve issues with collaboration from specialized teams.

Ideal candidates have strong communication skills, travel industry familiarity, and the ability to multi-task in a fast-paced environment. This role combines remote work with onsite days and offers opportunities to contribute to CP tools and training.

Qualifications

• High school diploma or GED equivalent.
• 3 years of relevant experience.

Responsibilities

• Answer incoming calls and ticket inquiries for Care Team.
• Explain and answer questions about new business initiatives, promotions, pricing, and information to help agents grow their business.
• Assist agents with vendor questions, marketing plans, magazine orders, and CP tools.
• Provide timely software and third-party product support and troubleshoot escalated inquiries.
• Enter notes in Call Tracker to maintain status visibility for Care Team.

Job description

Cruise Planners is seeking a Travel Customer Support Representative to join a hybrid team. You will support our proprietary software, handle agent calls, emails, and tickets, and resolve issues with collaboration from specialized teams.

Ideal candidates have strong communication skills, travel industry familiarity, and the ability to multi-task in a fast-paced environment. This role combines remote work with onsite days and offers opportunities to contribute to CP tools and training.