Travel Operations Analyst (NNSA) - Onsite in DC

Harkcon, Inc.; Washington (District of Columbia); Hybrid; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Harkcon, Inc. seeks a seasoned Management Analyst to provide high-level administrative and operational support to the Travel Support Team within the NNSA's Office of Business Solutions in Washington, DC.

You will collaborate with agency staff to manage travel policies, procedures, and problem resolution. The role requires a Bachelor's degree and at least 5 years of relevant experience, with the ability to obtain a Public Trust.

Qualifikationen

• Bachelor's degree is required.
• Minimum of 5 years of relevant professional experience in administrative, operational, analytical, or program support.
• Must be able to obtain and maintain a favorable Public Trust determination.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Experience in a fast-paced environment with established policies and procedures.
• Strong organizational, communication, problem-solving, and documentation skills.
• Ability to work onsite in Washington, DC.

Aufgaben

• Receive and respond to calls, emails, DAYS inquiries, and travel portal tickets.
• Provide staff training on travel-related topics, including electronic travel systems.
• Research and follow up on travel authorizations and vouchers that fail audits to resolve issues.
• Prepare travel documentation and enter information into Concur, FTMS, and MyServices.
• Prepare travel reports using Concur, FTMS, MyServices, STARS, and Citi travel portal.
• Process country clearances through DOS MyServices and coordinate approvals in FTMS.
• Provide input to develop and update NA-NA-HR SOPs to keep information current.
• Assist government travel credit card holders with reconciliation and PIN resets.
• Provide rotational onsite customer assistance at NNSA Headquarters in Washington, DC, and coordinate with NA-BS.
• Provide team lead support to coordinate contractor travel team workload and address daily issues.

Kenntnisse

Organizational skills

Communication skills

Problem solving

Documentation

Attention to detail

Ausbildung

Bachelor's degree

Tools

Microsoft Office

Jobbeschreibung

Harkcon, Inc. seeks a seasoned Management Analyst to provide high-level administrative and operational support to the Travel Support Team within the NNSA's Office of Business Solutions in Washington, DC.

You will collaborate with agency staff to manage travel policies, procedures, and problem resolution. The role requires a Bachelor's degree and at least 5 years of relevant experience, with the ability to obtain a Public Trust.