Management Analyst - Travel Support

Harkcon, Inc.; Washington (District of Columbia); Hybrid; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Harkcon, Inc. seeks a seasoned Management Analyst to provide high-level administrative and operational support to the Travel Support Team within the NNSA's Office of Business Solutions in Washington, DC.

You will collaborate with agency staff to manage travel policies, procedures, and problem resolution. The role requires a Bachelor's degree and at least 5 years of relevant experience, with the ability to obtain a Public Trust.

Qualifikationen

• Bachelor's degree is required.
• Minimum of 5 years of relevant professional experience in administrative, operational, analytical, or program support.
• Must be able to obtain and maintain a favorable Public Trust determination.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Experience in a fast-paced environment with established policies and procedures.
• Strong organizational, communication, problem-solving, and documentation skills.
• Ability to work onsite in Washington, DC.

Aufgaben

• Receive and respond to calls, emails, DAYS inquiries, and travel portal tickets.
• Provide staff training on travel-related topics, including electronic travel systems.
• Research and follow up on travel authorizations and vouchers that fail audits to resolve issues.
• Prepare travel documentation and enter information into Concur, FTMS, and MyServices.
• Prepare travel reports using Concur, FTMS, MyServices, STARS, and Citi travel portal.
• Process country clearances through DOS MyServices and coordinate approvals in FTMS.
• Provide input to develop and update NA-NA-HR SOPs to keep information current.
• Assist government travel credit card holders with reconciliation and PIN resets.
• Provide rotational onsite customer assistance at NNSA Headquarters in Washington, DC, and coordinate with NA-BS.
• Provide team lead support to coordinate contractor travel team workload and address daily issues.

Kenntnisse

Organizational skills

Communication skills

Problem solving

Documentation

Attention to detail

Ausbildung

Bachelor's degree

Tools

Microsoft Office

Jobbeschreibung

Location

Washington, DC (James Forrestal Building). Remote work may be approved by the Government following completion of initial training but is not guaranteed.

Clearance

Must be able to obtain and maintain a favorable Public Trust determination.

Education/Experience

Bachelor's degree and a minimum of 5 years of relevant professional experience.

Harkcon is seeking a Management Analyst to provide high-level administrative and operational support to the Travel Support Team within the National Nuclear Security Administration's (NNSA) Office of Business Solutions in Washington, DC. The team provides travel-related support services across NNSA.

Harkcon employees are expected to function as an integral part of the client's team, demonstrating professionalism, collaboration, accountability, and a commitment to supporting the agency's mission.

Key Responsibilities

• Receive and respond to calls, emails, DAYS inquiries, and NA-NA-BS Travel Portal tickets concerning travel policies, procedures, and problem resolution.


• Provide NNSA staff training on travel-related topics, including electronic travel systems.


• Research and follow up on travel authorizations and vouchers that fail audits to resolve procedural issues and disputes.


• Prepare travel documentation and enter relevant information into Concur, FTMS, and MyServices.


• Prepare travel reports using Concur, FTMS, MyServices, STARS, and the Citibank travel credit card portal.


• Process country clearances through DOS MyServices and coordinate required approvals and completion steps in FTMS.


• Provide input to develop and update NA-NA-HR Standard Operating Procedures to keep information current.


• Assist government travel credit card holders with report and voucher reconciliation, credit limit increases when warranted, and PIN resets.


• Provide rotational onsite customer assistance at NNSA Headquarters in Washington, DC, and coordinate with NA-BS.


• Provide team lead support to coordinate contractor travel team workload and address daily issues and problems.

Required Qualifications

• Bachelor's degree.


• Minimum of 5 years of relevant professional experience in administrative, operational, analytical, or program support.


• Must be able to obtain and maintain a favorable Public Trust determination.


• Demonstrated proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, with the ability to work independently using these tools.


• Experience working in a fast-paced, professional environment with established policies and procedures.


• Strong organizational, communication, problem-solving, and document management skills.


• Ability to work onsite in Washington, DC.

Preferred Qualifications

• Experience supporting DOE, NNSA, DoD, or other federal agencies.


• Familiarity with federal travel regulations, policies, and procedures.


• Experience using federal travel management systems, such as Concur, FTMS, or MyServices.


• Experience processing travel authorizations, vouchers, and resolving travel-related issues.

Harkcon, Inc. is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age