Management Analyst – Travel Support

Harkcon, Inc.; Washington (District of Columbia); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Harkcon, Inc. is seeking a Management Analyst to provide high-level administrative and operational support to the Travel Support Team within the National Nuclear Security Administration's (NNSA) Office of Business Solutions in Washington, DC.

The team delivers travel-related support across NNSA. The position requires a Bachelor’s degree and at least 5 years of relevant experience, with onsite work in Washington, DC and the ability to obtain a favorable Public Trust determination.

Qualifikationen

• Bachelor’s degree required.
• Minimum of 5 years of relevant professional experience in administrative, operational, analytical, or program support.
• Must be able to obtain and maintain a favorable Public Trust determination.
• Proficient in MS Excel, Outlook, and Word.
• Experience with federal travel systems preferred.
• Ability to work onsite in Washington, DC.

Aufgaben

• Receive and respond to calls, emails, DAYS inquiries, and travel portal tickets on travel policies and issues.
• Train NNSA staff on travel topics, including electronic travel systems.
• Research and follow up on travel authorizations and vouchers that fail audits to resolve issues.
• Prepare travel documentation and enter information into Concur, FTMS, and MyServices.
• Prepare travel reports using Concur, FTMS, MyServices, STARS, and CitiCard portal.
• Process country clearances through DOS MyServices and coordinate approvals in FTMS.
• Contribute to updating NA-NA-HR SOPs to keep information current.
• Assist government travel cardholders with reports, voucher reconciliation, and PIN resets.
• Provide onsite customer assistance at NNSA Headquarters and coordinate with NA-BS.
• Lead team coordination to manage contractor travel workload and daily issues.

Kenntnisse

MS Office proficiency

Analytical skills

Communication skills

Onsite work readiness

Ausbildung

Bachelor's degree

Tools

Concur

FTMS

MyServices

Citibank travel card portal

Jobbeschreibung

Location : Washington, DC (James Forrestal Building). Remote work may be approved by the Government following completion of initial training but is not guaranteed.
Clearance: Must be able to obtain and maintain a favorable Public Trust determination.
Education/Experience: Bachelor’s degree and a minimum of 5 years of relevant professional experience.
Harkcon is seeking a Management Analyst to provide high-level administrative and operational support to the Travel Support Team within the National Nuclear Security Administration's (NNSA) Office of Business Solutions in Washington, DC. The team provides travel-related support services across NNSA.
Harkcon employees are expected to function as an integral part of the client's team, demonstrating professionalism, collaboration, accountability, and a commitment to supporting the agency's mission.

Key Responsibilities

• Receive and respond to calls, emails, DAYS inquiries, and NA-NA-BS Travel Portal tickets concerning travel policies, procedures, and problem resolution.
• Provide NNSA staff training on travel-related topics, including electronic travel systems.
• Research and follow up on travel authorizations and vouchers that fail audits to resolve procedural issues and disputes.
• Prepare travel documentation and enter relevant information into Concur, FTMS, and MyServices.
• Prepare travel reports using Concur, FTMS, MyServices, STARS, and the Citibank travel credit card portal.
• Process country clearances through DOS MyServices and coordinate required approvals and completion steps in FTMS.
• Provide input to develop and update NA-NA-HR Standard Operating Procedures to keep information current.
• Assist government travel credit card holders with report and voucher reconciliation, credit limit increases when warranted, and PIN resets.
• Provide rotational onsite customer assistance at NNSA Headquarters in Washington, DC, and coordinate with NA-BS.
• Provide team lead support to coordinate contractor travel team workload and address daily issues and problems.

Required Qualifications

• Bachelor’s degree.
• Minimum of 5 years of relevant professional experience in administrative, operational, analytical, or program support.
• Must be able to obtain and maintain a favorable Public Trust determination.
• Demonstrated proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, with the ability to work independently using these tools.
• Experience working in a fast-paced, professional environment with established policies and procedures.
• Strong organizational, communication, problem-solving, and document management skills.
• Ability to work onsite in Washington, DC.

Preferred Qualifications

• Experience supporting DOE, NNSA, DoD, or other federal agencies.
• Familiarity with federal travel regulations, policies, and procedures.
• Experience using federal travel management systems, such as Concur, FTMS, or MyServices.
• Experience processing travel authorizations, vouchers, and resolving travel-related issues.

Harkcon, Inc. is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age