Travel Office Manager

Sofidel S.p.A.; Horsham (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision coverage

Company-paid life insurance

Paid vacation and holidays

Professional development

Job summary

Sofidel America, part of the Sofidel Group, is seeking a Travel Office Supervisor to oversee travel coordination for employees nationwide from its Horsham, PA location. You will manage bookings, policy adherence, and partner with our travel management company to deliver cost-efficient itineraries.

The role requires strong organizational skills, vendor management, and customer service focus, with hands-on experience in air, hotel, and car rental bookings and in leading a small team.

Qualifications

• Bachelor’s degree in business administration, hospitality, or related field.
• Proven corporate travel operations experience with air, hotel, and car rental bookings.
• Strong travel policy, compliance, and duty-of-care knowledge.
• Experience with travel/expense systems; knowledge of GDS or agency platforms.
• Excellent negotiation and vendor-management skills.
• Strong communication and customer-service focus.
• Experience leading or supervising a small team.

Responsibilities

• Manage domestic travel bookings and occasional international travel coordination.
• Be primary contact for travelers and approvers; ensure timely, cost-effective itineraries.
• Oversee travel policy, approvals, and exceptions; suggest improvements.
• Monitor travel alerts and coordinate rebooking with partners.
• Negotiate favorable rates with airlines, hotels, and car rental partners.
• Maintain traveler profiles, billing details, and expense reconciliation.
• Generate spend and compliance reports for leadership.
• Supervise day-to-day travel desk operations and support coordinators.
• Provide pre-trip guidance and visa/travel documentation support.

Skills

Travel coordination

Vendor management

Customer service

Communication

Education

Bachelor’s degree in business administration, hospitality, or related field

Tools

GDS

Travel/expense systems

Job description

Position Overview

Sofidel America is part of the Sofidel Group, a global leader in the production of tissue paper for hygienic and domestic use. The company is dedicated to innovation, sustainability, and operational excellence, producing trusted household brands and supplying private label products for major retailers. Headquartered in Horsham, Pennsylvania, Sofidel America operates multiple manufacturing facilities across the United States.

The Travel Office Supervisor oversees all aspects of travel coordination and traveler support for Sofidel America. This position manages travel requests for employees nationwide, ensuring policy compliance, cost efficiency, and a seamless travel experience. The role requires strong organizational and vendor management skills, collaboration across departments, and the ability to deliver exceptional service in a fast-paced environment. You will work closely with our travel management company, maintain traveler profiles, monitor spending, and provide regular reporting to leadership.

Job Responsibilities

Key responsibilities include but are not limited to:

• Manage all domestic travel bookings and occasional international travel coordination
• Serve as the primary point of contact for travelers and approvers, ensuring timely, accurate, and cost-effective itineraries
• Oversee company travel policy, approvals, and exceptions; recommend improvements based on travel data and employee feedback
• Monitor travel alerts and coordinate rebooking or assistance in partnership with our travel agency and risk management providers
• Negotiate or assist in negotiations with airlines, hotels, and car rental partners to secure favorable rates and service levels
• Maintain accurate records, traveler profiles, and billing details; ensure expense accuracy and reconciliation
• Generate reports on travel spend, savings, and policy compliance; present findings and insights to leadership
• Supervise day-to-day travel desk operations, set priorities, ensure service quality, and support coordinators as needed
• Provide employees with pre-trip guidance and documentation support, including visas and travel requirements

Job Requirements

Requirements:

• Bachelor’s degree in business administration, hospitality, or a related field preferred
• Proven experience in corporate travel operations with hands-on booking for air, hotel, and car rental
• Strong understanding of travel policy administration, compliance, and duty-of-care standards
• Proficiency with travel and expense management systems; knowledge of GDS or agency platforms preferred
• Excellent negotiation, vendor management, and problem-solving skills
• Strong interpersonal and communication skills with a customer service focus
• Prior experience leading or supervising a small team preferred

Company Benefits

Why join Sofidel America

At Sofidel America, you will join a growing organization that values people, sustainability, and innovation. Your work will directly support our teams nationwide in a collaborative and forward-thinking environment.

• Competitive compensation and annual company performance incentives
• Comprehensive health, dental, and vision coverage
• Company-paid life insurance
• 401(k) with company match
• Paid vacation and holidays
• Professional development and career growth opportunities

Work Environment