Travel Manager

C&M Travel Recruitment; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

C&M Travel Recruitment seeks a Luxury travel team manager and trainer to lead a 12-person luxury travel consultant team and to drive the learning and development of 24 personal managers across North America. The role blends hands-on management with strategic training initiatives to elevate service standards for high-net-worth clients.

You will design onboarding, deliver workshops, and coach individuals while ensuring expertise in hotels, private aviation, DMCs, and bespoke VIP travel

Qualifications

• Experience in luxury travel or concierge is a must.
• In-depth knowledge of leading hotels, resorts, private aviation, DMCs, luxury tour operators and bespoke VIP travel arrangements.
• Excellent understanding of expectations when dealing with high-net-worth individuals (HNWIs).
• Proven track record of managing people.
• Proven track record of training new and existing staff.

Responsibilities

• Oversee a team of 12 luxury travel consultants, conduct regular performance reviews and set clear expectations and standards.
• Monitor workload, response times, and overall member experience quality.
• Support personal managers in handling sensitive, complex, or escalated matters.
• Report to the head of North America and Chief Operating Officer on team performance.
• Lead global learning and development: design and deliver onboarding programmes.
• Deliver training sessions, workshops and individual coaching to all 24 personal managers.
• Ensure training covers core competencies including destination and supplier knowledge, private aviation, complex itineraries, and member communication.

Skills

Team management

Training delivery

Luxury travel knowledge

VIP/HNWI handling

Performance reviews

Job description

Luxury travel team manager and trainer

Required for this luxury travel and lifestyle management company. They are looking for someone with an amazing background in selling luxury travel, someone who has management a team as well as being involved with the training side. Salary between $100,000 to $150,000.

Luxury travel team managers and trainers duties

• There are two parts to this exciting role. The first part is to looking after a team of 12 luxury travel consultants. Conducting regular performance reviews, 1-21s, settling clear expectations and standards.
• Monitoring worldload, response times, and the quality of the members experience
• Support personal managers in handling sensitive, complex or escalated matters
• Report to the head of North America and chief operating officer on team performance
• The second part to the role is around global learning and development. Designing and delivering onboarding programmes
• Deliver training sessions, workshops and individual coaching to all 24 personal managers
• Ensuring training covers core competencies of the role including destination and supplier knowledge, private aviation, complex itinerary management and member communication

Luxury travel team managers and trainer skills required

• A background in luxury travel or concierge is a must
• In-depth knowledge of leading hotels, and resorts, private aviation, DMCs, luxury tour operators and bespoke vip travel arrangements
• An amazing understanding if the expectations of dealing with HNWIs
• A proven track record of managing people
• A proven track record of training new and existing staff

Additional Information

• All staff are ICs, so you will need to arrange your own health care etc