Luxury Travel Sales Team Leader

Flight Centre Travel Group; San Diego (CA); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Health benefits

Travel perks/discounts

401k program

Job summary

Flight Centre Travel Group USA is seeking a Sales Team Manager to lead a regional luxury travel sales team. This role blends hands-on selling with people leadership, coaching and developing high-performing staff while driving revenue growth and member satisfaction.

You will work closely with the Director of Membership Sales to influence strategy, partner with Product teams, and foster a culture of resilience, collaboration, and accountability in a fast-paced environment.

Qualifications

• Proven track record of strong sales and service performance within luxury travel.
• Experience leading and developing a regional sales team.
• Ability to coach, mentor, and positively influence team performance.

Responsibilities

• Deliver an exceptional member sales journey from initial enquiry through travel and post-travel follow-up.
• Lead by example through strong personal sales performance and outstanding service delivery.
• Develop, motivate, and empower a high-performing sales and support team.
• Provide coaching, mentoring, and constructive feedback through regular performance conversations and one-on-ones.
• Foster a collaborative, accountable, and results-driven team culture.
• Communicate clear expectations regarding sales performance, service standards, and operational delivery.
• Coach team members to maintain healthy pipelines, improve conversion rates, and exceed revenue targets.
• Monitor and manage team KPIs, including conversion, gross profit, pipeline health, and service metrics.
• Identify performance barriers and implement solutions or elevate where appropriate.
• Maintain exceptional standards of member experience, professionalism, and accuracy.
• Manage member feedback and complaints, identifying trends and implementing improvements.
• Oversee assistant team delivery of concierge support, booking administration, documentation, payment collection, and departure confirmations
• Ensure compliance with operational processes, systems, and best practices
• Manage team resourcing, including holiday planning, rota management, and capacity forecasting
• Collaborate with Destination Managers and Product teams to support preferred supplier strategies and margin optimization
• Support commercial initiatives that drive revenue growth, membership acquisition, and performance improvements
• Contribute to trading decisions, product development, and broader business strategy
• Maintain accurate reporting on sales performance, pipeline health, and member feedback
• Coordinate and manage FAM trips, ensuring all guidelines and follow-up requirements are completed
• Provide occasional out-of-hours emergency support for members, including weekends and international coverage gaps when required
• Undertake additional duties as reasonably required by management
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Skills

Sales leadership

Coaching

People management

Analytical skills

Communication

Goal orientation

Tools

CRM systems

Job description

Flight Centre Travel Group USA is seeking a Sales Team Manager to lead a regional luxury travel sales team. This role blends hands-on selling with people leadership, coaching and developing high-performing staff while driving revenue growth and member satisfaction.

You will work closely with the Director of Membership Sales to influence strategy, partner with Product teams, and foster a culture of resilience, collaboration, and accountability in a fast-paced environment.