Airport Passenger Services Dispatcher

Metropolis Technologies; Orlando (FL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

SP+, a Metropolis Company, invites applications for a Passenger Service Dispatcher in Orlando to coordinate Wheelchair Assistants and keep crews informed for on-time flights. You’ll handle start-of-day ticketing, track wheelchair locations by radio, and relay messages to service teams. Maintain professionalism, confidentiality, and flexible shift readiness.

This role requires multitasking, strong customer service, and the ability to obtain an airport badge in a busy airport environment.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• Able to obtain an Airport Badge.
• Operations/dispatching experience preferred.
• Ability to work varied shifts.

Responsibilities

• Receives and prepares tickets at the start of the day for the wheelchair crew.
• Receives calls to track wheelchair location and job status.
• Relay work orders and information via telephone or radio.
• Dispatch wheelchair and walker vehicles and cover shifts as needed.
• Maintain professional conduct and confidentiality with client information.
• Support timely communication to ensure on-time flight arrivals.

Skills

Customer service

Multi-tasking

Communication skills

Attendance & reliability

Education

High school diploma/GED

Tools

Microsoft Office

Excel

Job description

SP+, a Metropolis Company, invites applications for a Passenger Service Dispatcher in Orlando to coordinate Wheelchair Assistants and keep crews informed for on-time flights. You’ll handle start-of-day ticketing, track wheelchair locations by radio, and relay messages to service teams. Maintain professionalism, confidentiality, and flexible shift readiness.

This role requires multitasking, strong customer service, and the ability to obtain an airport badge in a busy airport environment.