Luggage Delivery Dispatcher — Guest Service Specialist

SP+; Orlando (FL); On-site; USD 20,664 - 30,307; Full time

Job summary

SP+ in Orlando is seeking a Luggage Delivery Dispatcher to coordinate pickup and delivery of passenger luggage between airlines and customers. The role involves coordinating drivers, scheduling deliveries, and ensuring on-time service while handling administrative duties and customer billing.

The position requires 18+ age, US work authorization, ability to pass background and drug screens, lifting up to 75 lbs, and comfort with computers.

Qualifications

• 18+ years of age.
• Authorized to work in the United States.
• Must pass background and drug screening.
• Able to lift up to 75 lbs consistently.
• Experience in customer service preferred.
• Strong verbal and written communication skills.
• Complete all required training including airport compliance.
• Able to obtain an airport badge.
• Familiar with computers and fast-paced environments.
• Baggage dispatch or route planning experience preferred.

Responsibilities

• Coordinates availability of drivers with the delivery schedule.
• Dispatch baggage delivery routes efficiently to meet service levels.
• Provide safety guidelines when issuing operating instructions.
• Perform airport baggage sweeps.
• Billing and customer service.
• Regular communication with airline staff and independent contractors.

Skills

Customer service

Verbal and written communication

Computer literacy

Route planning

Multi-tasking

Safety awareness

Billing / customer billing

Baggage dispatch experience

Tools

Dispatcher software

Job description

SP+ in Orlando is seeking a Luggage Delivery Dispatcher to coordinate pickup and delivery of passenger luggage between airlines and customers. The role involves coordinating drivers, scheduling deliveries, and ensuring on-time service while handling administrative duties and customer billing.

The position requires 18+ age, US work authorization, ability to pass background and drug screens, lifting up to 75 lbs, and comfort with computers.