Travel-Heavy Care Partner Relations Lead

Truss Veterinary Alliance, LLC; Durham (NC); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health, vision, and dental insurance

PTO

401K + match

Parental leave

Pet care discounts

Mental wellness subscription

Résumé du poste

Truss Vet seeks a Care Partner Relationship Manager to travel between clinics across NC/SC/TN and the Southeast, nurturing partnerships and driving growth in referral volumes. You will blend clinical operations insight with partner relations, supporting staff navigation of referral pathways and delivering seamless care partner experiences.

The role requires significant travel, a client-focused mindset, and the ability to translate complex clinical concepts into practical partnership value for

Qualifications

• Proven ability to build and maintain clinic partnerships in animal health.
• Track metrics and analyze trends to inform strategy; Excel proficiency preferred.
• Willingness to travel 75% across the Southeast.

Responsabilités

• Build and maintain relationships with Care Partner clinics through visits, calls, and touchpoints.
• Drive retention and engagement by understanding each clinic’s patterns and pain points.
• Identify and execute expansion opportunities within existing partners.
• Conduct in-person training and consultations at clinic locations to demonstrate Truss Vet’s capabilities and streamline client transfer processes.
• Track and analyze Care Partner visit volume and engagement metrics to identify trends and opportunities.
• Accurately document procedures and relevant details related to care partner relationship management.
• Demonstrate professionalism, efficiency, and compassion when working with care partners, clients, and clinical staff.
• Identify and outreach to prospective veterinary clinics in your assigned markets.
• Partner with Practice Managers (PMs) and clinical teams to create customized plans for partner engagement, marketing, and maintenance of new relationships.
• Communicate value proposition in language that resonates with clinic leadership and clinical staff.
• Close partnerships by facilitating patient referrals and ensuring smooth initial experience.
• Proactively surface fractured relationships and diagnose what happened; facilitate resolution.
• Turn complaints into trust and close the loop internally — ensure feedback reaches the clinic team.
• Track Key Metrics across clinics and care partners: volume of transferred cases, changes in behavior, case types.

Connaissances

Relationship building

Travel coordination

Communication skills

Partnership development

Organization

Outils

Excel

Description du poste

Truss Vet seeks a Care Partner Relationship Manager to travel between clinics across NC/SC/TN and the Southeast, nurturing partnerships and driving growth in referral volumes. You will blend clinical operations insight with partner relations, supporting staff navigation of referral pathways and delivering seamless care partner experiences.

The role requires significant travel, a client-focused mindset, and the ability to translate complex clinical concepts into practical partnership value for