Senior Product Associate, Digital Channels, Chase Travel

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. – Chase Travel is seeking a Senior Product Associate to shape the digital travel experience.

You will drive strategy and execution for a defined area, using data, research, and feedback to build new capabilities and improve journeys across web and mobile. You will partner with design, engineering, analytics, risk, legal, compliance, and marketing to refine the roadmap, write clear user stories, and run experiments that inform backlog prioritization and future enhancements.

Qualifications

• 3 years of experience in product management, product ownership, or digital product delivery.
• Experience with product lifecycle activities including discovery, requirements definition, backlog refinement, and prioritization.
• Experience writing clear user stories, acceptance criteria, and requirements documentation.
• Strong quantitative skills and comfort using data to make product decisions.
• Ability to manage multiple priorities with attention to detail and strong follow-through.
• Comfort navigating ambiguity and driving progress through change.

Responsibilities

• Owns and delivers the product roadmap for a defined focus area across web and mobile experiences
• Defines product strategy and priorities using business goals, customer research, and analytics
• Gathers, document, and clarify requirements across internal teams and external partners to align on outcomes and milestones
• Partners with cross-functional teams including design, technology, analytics, risk, legal, compliance, operations, servicing, and marketing to deliver product enhancements
• Leads product reviews and strategy discussions with leaders, using performance insights to evolve roadmap decisions
• Writes epics, user stories, and acceptance criteria to enable effective delivery
• Runs experiments and iterate based on measurable results and customer insights
• Maintains strong understanding of user journeys and experience insights to inform backlog refinement and future enhancements

Skills

Product management experience

Data-driven decision making

Requirements writing

Backlog refinement

Cross-functional collaboration

Agile / delivery

Attention to detail

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

Join a team where you can shape customer-first travel experiences and see your work shipped at scale. You’ll partner across design, engineering, and business teams to deliver meaningful improvements from discovery through launch.

As a Senior Product Associate in Chase Travel, you’ll drive product strategy and execution for a defined area of the digital travel experience, using data, research, and customer feedback to build new capabilities and continuously improve existing journeys.

Job responsibilities

• Owns and delivers the product roadmap for a defined focus area across web and mobile experiences
• Defines product strategy and priorities using business goals, customer research, and analytics
• Gathers, document, and clarify requirements across internal teams and external partners to align on outcomes and milestones
• Partners with cross-functional teams including design, technology, analytics, risk, legal, compliance, operations, servicing, and marketing to deliver product enhancements
• Leads product reviews and strategy discussions with leaders, using performance insights to evolve roadmap decisions
• Writes epics, user stories, and acceptance criteria to enable effective delivery
• Runs experiments and iterate based on measurable results and customer insights
• Maintains strong understanding of user journeys and experience insights to inform backlog refinement and future enhancements

Required qualifications, capabilities, and skills

• Bachelor’s degree is required.
• 3 years of experience in product management, product ownership, or digital product delivery.
• Experience with product lifecycle activities including discovery, requirements definition, backlog refinement, and prioritization.
• Experience writing clear user stories, acceptance criteria, and requirements documentation.
• Strong quantitative skills and comfort using data to make product decisions
• Ability to manage multiple priorities with attention to detail and strong follow-through
• Comfort navigating ambiguity and driving progress through change

Preferred qualifications, capabilities, and skills

• Experience building or managing products in the travel industry
• Experience working in Agile delivery environments
• Familiarity with experimentation practices (for example, A/B testing) and learning loops
• Proficiency with Jira and Confluence