Senior Product Associate, Digital Channels, Chase Travel

J.P. Morgan; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase Travel is seeking a Senior Product Associate to shape the digital travel experience. You will drive strategy and execution for a defined area across web and mobile, using data, research, and customer feedback to build capabilities and improve journeys.

You will collaborate with design, engineering, analytics, risk, legal, and marketing to deliver product enhancements, write user stories, and lead experiments with measurable results.

Qualifications

• Bachelor’s degree is required.
• 3 years of experience in product management, product ownership, or digital product delivery.
• Experience with product lifecycle activities including discovery, requirements definition, backlog refinement, and prioritization.
• Experience writing clear user stories, acceptance criteria, and requirements documentation.
• Strong quantitative skills and comfort using data to make product decisions.
• Ability to manage multiple priorities with attention to detail and strong follow-through.
• Comfort navigating ambiguity and driving progress through change.

Responsibilities

• Owns and delivers the product roadmap for a defined focus area across web and mobile experiences.
• Defines product strategy and priorities using business goals, customer research, and analytics.
• Gathers, document, and clarify requirements across internal teams and external partners to align on outcomes and milestones.
• Partners with cross-functional teams including design, technology, analytics, risk, legal, compliance, operations, servicing, and marketing to deliver product enhancements.
• Leads product reviews and strategy discussions with leaders, using performance insights to evolve roadmap decisions.
• Writes epics, user stories, and acceptance criteria to enable effective delivery.
• Runs experiments and iterate based on measurable results and customer insights.
• Maintains strong understanding of user journeys and experience insights to inform backlog refinement and future enhancements.

Skills

Product management

Data-driven decisions

Requirements writing

User stories

Stakeholder management

Ambiguity navigation

Prioritization

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

Join a team where you can shape customer-first travel experiences and see your work shipped at scale. You’ll partner across design, engineering, and business teams to deliver meaningful improvements from discovery through launch.

As a Senior Product Associate in Chase Travel, you’ll drive product strategy and execution for a defined area of the digital travel experience, using data, research, and customer feedback to build new capabilities and continuously improve existing journeys.

Job responsibilities

• Owns and delivers the product roadmap for a defined focus area across web and mobile experiences
• Defines product strategy and priorities using business goals, customer research, and analytics
• Gathers, document, and clarify requirements across internal teams and external partners to align on outcomes and milestones
• Partners with cross-functional teams including design, technology, analytics, risk, legal, compliance, operations, servicing, and marketing to deliver product enhancements
• Leads product reviews and strategy discussions with leaders, using performance insights to evolve roadmap decisions
• Writes epics, user stories, and acceptance criteria to enable effective delivery
• Runs experiments and iterate based on measurable results and customer insights
• Maintains strong understanding of user journeys and experience insights to inform backlog refinement and future enhancements

Required qualifications, capabilities, and skills

• Bachelor’s degree is required.
• 3 years of experience in product management, product ownership, or digital product delivery.
• Experience with product lifecycle activities including discovery, requirements definition, backlog refinement, and prioritization.
• Experience writing clear user stories, acceptance criteria, and requirements documentation.
• Strong quantitative skills and comfort using data to make product decisions
• Ability to manage multiple priorities with attention to detail and strong follow-through
• Comfort navigating ambiguity and driving progress through change

Preferred qualifications, capabilities, and skills

• Experience building or managing products in the travel industry
• Experience working in Agile delivery environments
• Familiarity with experimentation practices (for example, A/B testing) and learning loops
• Proficiency with Jira and Confluence

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Build digital travel experiences through product strategy, experimentation, and insight-driven optimization across web and mobile.