Travel Customer Support Pro - Flexible Schedule

Hjbtravels; Newton (MA); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible scheduling

Training support

Advancement opportunities

Team-oriented environment

Job summary

Hjbtravels is seeking a reliable Customer Service Representative to support travelers with inquiries, bookings, and ongoing assistance in a flexible schedule role, allowing part-time or full-time arrangements.

You will handle travel questions, provide accurate information on destinations and policies, support the booking process, and ensure a smooth, positive experience for every client while upholding company standards.

Qualifications

• Strong verbal and written communication skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Basic computer skills and comfort using online systems.
• Attention to detail and a customer-first mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Handle customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain professional and courteous communication at all times.
• Follow established company processes and service standards.
• Document customer interactions as needed.

Skills

Verbal communication

Written communication

Customer service

Time management

Basic computer skills

Attention to detail

Travel industry interest

Tools

Online systems

Job description

Hjbtravels is seeking a reliable Customer Service Representative to support travelers with inquiries, bookings, and ongoing assistance in a flexible schedule role, allowing part-time or full-time arrangements.

You will handle travel questions, provide accurate information on destinations and policies, support the booking process, and ensure a smooth, positive experience for every client while upholding company standards.