Customer Service Rep (Travel) On-Site

Concentrix; Farmington Hills (MI); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Concentrix in Farmington Hills, MI is seeking a Customer Service Rep (Travel) to deliver exceptional experiences for travelers seeking information, recommendations, and reservations. You will respond to calls, chats, and emails with a courteous, professional demeanor and guide customers through their travel questions and purchases.

The role emphasizes travel knowledge, helpful customer service, and accurate data entry while maintaining standards.

Formación

• High school diploma or equivalent is required.
• No sales experience is required.
• Travel experience is preferred.

Responsabilidades

• Handle incoming calls, chats, and emails from customers interested in travel.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Make recommendations based on customer needs and preferences.
• Determine reservation needs and preferences using standard question techniques.
• Research travel rates, destinations, options, and packages for customers.
• Enter accurate reservation information into relevant systems.
• Support itinerary changes or cancellations professionally and accurately.
• Answer general travel and site related questions from customers.

Conocimientos

Travel savvy

Customer service

Travel experience

Educación

High school diploma or equivalent

Descripción del empleo

Join a world-class team in Farmington Hills, MI, as a Customer Service Rep (Travel). At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is the right place for you!

As a Customer Service Rep (Travel), you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game‑changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech‑powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no‑cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Make recommendations based on the customer needs and preferences.
• Determine customer reservation needs and preferences by utilizing established question and answer techniques
• Research travel rates, destinations, options, accommodations, and packages for customers.
• Process travel transactions by entering accurate and complete reservation information into the relevant systems
• Read legal scripts verbatim while maintaining quality standards.
• Professionally and accurately support customer requests for itinerary changes or cancellations.
• Correctly answer general travel and site related questions from customers
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

• High school degree or equivalent (required)
• NO SALES REQUIRED
• Travel savvy: passion/experience with travel
• At least 1 year of travel experience (preferred)
• Travel Agent Certification (preferred)