Hybrid Contact Center Supervisor – Travel Insurance

Zurich Insurance Group; Houston (TX); Hybrid; USD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Parental leave

Volunteer leave

Health plan

Zusammenfassung

Zurich Insurance Group is seeking a dynamic contact center leader to mentor 20–40+ frontline professionals and team leads, driving performance and exceptional service. You will oversee workforce planning, scheduling, and development to deliver results in a fast-paced environment.

This hybrid role offers the opportunity to improve processes, ensure compliance, and build a positive, high-performing culture across global centers.

Qualifikationen

• High school diploma or equivalent required.
• Experience leading contact center teams.
• Strong communication and problem-solving skills.

Aufgaben

• Lead 20–40+ frontline professionals and team leads in daily operations.
• Manage workflow, staffing, scheduling, and capacity planning.
• Analyze and resolve customer issues to meet satisfaction targets.
• Meet service level goals while adhering to headcount guidelines.
• Provide performance feedback and development for direct reports.

Kenntnisse

Leadership

Customer service

Communication

Problem-solving

Team management

Ausbildung

High school diploma or equivalent

Tools

MS Office

Jobbeschreibung

Zurich Insurance Group is seeking a dynamic contact center leader to mentor 20–40+ frontline professionals and team leads, driving performance and exceptional service. You will oversee workforce planning, scheduling, and development to deliver results in a fast-paced environment.

This hybrid role offers the opportunity to improve processes, ensure compliance, and build a positive, high-performing culture across global centers.