Travel Consultant I

American Express Global Business Travel; Fort Bragg (NC); On-site; USD 38,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Parental leave

Wellbeing resources

Travel perks

Learning platform access

Inclusion groups

Job summary

Amex GBT is hiring a Travel Consultant to deliver exceptional travel management services for U.S. Military and Government clients.

You will create air, hotel, car, and rail arrangements, ensuring adherence to client standards and providing informed recommendations to enhance the travel experience. You will work with a team to handle both routine and non-routine bookings, with opportunities for training and growth within a collaborative and inclusive culture.

Qualifications

• English fluent – written and spoken.
• 2nd language a plus.
• Good verbal and written communication skills.
• Basic MS Office knowledge.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail).
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed recommendations for the best travel experience.
• Handle basic and moderately complex bookings with non-standard/multi-destination itineraries, exchanges, and complex fares.
• Raise most complex bookings to more experienced staff.
• Assignments include routine and non-routine work.

Skills

English fluency

Second language

Good communication

MS Office

Teamwork

Willingness to learn

Tools

Microsoft Office

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you'll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll Do

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience
• Handle basic and moderately complex bookings with potentially non-standard and multi-destination, ticket exchanges, and complex fares
• Raise most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

What We're Looking For

• English fluent - written and spoken
• 2nd language a plus
• Good verbal and written communication skills
• Basic MS Office
• A genuine passion for high-quality customer service - we care about our customers and it's important to us that you do too
• Strong teamworking skills
• A positive, "can do" attitude
• Willingness to learn and grow
• We accept Military experience/certifications as a substitute for some requirements

Salary: $38000 - $71000 USD Annually.

The US national base salary range for this position is from $38000 - $71000 USD Annually.

Location: Onsite Fort Bragg

Location: Fort Liberty, North Carolina, United States

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT.

Benefits at a glance

• Flexible benefits are tailored to each country and start the day you do
• These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
• We strive to champion Inclusion in every aspect of our business at Amex GBT
• You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.