Travel Consultant I

American Express Global Business Travel; New Mexico; On-site; USD 38,000 - 66,000; Full time

Job summary

Amex GBT is seeking a Travel Consultant to join our U.S. Military and Government team, delivering travel management services to federal clients. You’ll create and complete travel arrangements (air, hotel, car, rail) and ensure reservations meet client standards.

The role emphasizes high-quality customer service, strong communication, and teamwork. The US base salary ranges from $38,000 to $66,000 per year, with comprehensive benefits and training; US citizenship and government eligibility

Qualifications

• English fluent – written and spoken.
• 2nd language a plus.
• Good verbal and written communication skills.
• Basic MS Office.
• A genuine passion for high-quality customer service.
• Strong teamworking skills.
• Willingness to learn and grow.
• Military experience/certifications may substitute for some requirements.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail).
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed recommendations for the best travel experience.
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Raise the most complex bookings to more experienced staff.
• Assignments include routine and non-routine work.
• Benefit from comprehensive training and stay up-to-date via our social intranet.
• This position supports mainly phones and walk-ins.

Skills

English fluency

Verbal communication

Written communication

MS Office

Customer service mindset

Teamwork

Willingness to learn

Tools

MS Office

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You’ll Do

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Raise most complex bookings to more experienced staff.
• Assignments include both routine and non-routine work.
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date.
• This position supports mainly phones and walk ins.

What We’re Looking For

• English fluent – written and spoken.
• 2nd language a plus
• Good verbal and written communication skills
• Basic MS Office
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.
• Strong teamworking skills
• A positive, “can do” attitude.
• Willingness to learn and grow!

We accept Military experience/certifications as a substitute for some requirements.

The US national base salary range for this position is from $38.000 - $66.000K Annually.

The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Location

Fort Bliss, Texas, United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

#TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!