Travel Consultant II

American Express Global Business Travel; Northern (KY); On-site; USD 39,000 - 73,000; Full time

Job summary

American Express Global Business Travel (Amex GBT) seeks a Travel Consultant for the U.S. Military and Government team to deliver seamless travel management for federal clients. You will arrange domestic and international travel, advise on optimal itineraries, and provide high-level customer service across all trip stages.

The role requires 3+ years in travel consulting (or 5+ years in customer service), Sabre GDS proficiency, and U.S. citizenship due to government contracting.

Qualifications

• 3+ years' experience as Travel Consultant or 5+ years in another customer service industry.
• Advanced knowledge of Sabre GDS.
• U.S. citizenship required due to Federal Government contract.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, team-based environment.

Responsibilities

• Create domestic and international travel arrangements for clients.
• Provide exceptional customer service before, during, and after travel.
• Work with a 24/7 operations team to support multiple government clients.
• Handle complex bookings, changes, and fare calculations.
• Ensure reservations meet client standards and preferences.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Tools

Sabre GDS

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Job Description

In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You’ll Do

• Work with a dedicated 24/7 operations team providing support to multiple military and government clients.
• Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.

Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date.

Salary: $39200 - $72800 Location: USA remote

What We’re Looking For

• 3 or more years' experience working as a Travel Consultant (or 5 years in another customer service industry)
• Advanced knowledge of GDS (Sabre)
• U.S. citizenship required due to Federal Government contract.
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, “can do” attitude.
• Willingness to learn and grow!
• We accept Military experience/certifications as a substitute for some requirements.
• Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient.
• Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.
• The US national base salary range for this position is from $39200 - $72800
• The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
• For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
• Location United States
• For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.